beware of this site and in particular online returns ,i just got ripped off badly by them on what was described by them as 20 customer returned pressure washers packed by them on one pallet what i recieved was two pallets of  jumbled  junk with pieces of the crushed and damaged pressure washers sticking out of the sides of the loose packing there should have been 20 of one brand, there was 19 boxes of pieces and this other pressure washer of another brand not in a box at all ,it looked as if it as been used for many years in a auto body shop this load of junk is beyond salvage ( from the 19 boxes i have managed to get 3 working pressure washers but the look so bad they will never sell on ebay .Took photos and filed a dispute with liquidation. com . They denied this on the grounds that they stated that the mechandise was as is where is that was 3 weeks ago and since then they have refused to reply to any of my emails or answer any phone calls  my advice is to steer clear of this site unless you are buying new and even then beware as  they are rigging the bidding .most of all stay well clear of the the online returns seller as of have yet to find anyone who did not get ripped off by them. Anyone have any ideas as to how to stop them and how to try and get my money back?