Why does the tracking number provide “Billing Information Received”?

A tracking number will be sent to our customer via email once the package has been printed and scanned by our carrier. Due to the process it is possible that your item might have a 1-2 days tracking number information.

Here at K2Motor’s, our customer service team is often asked by our buyer, why does this happen?

Although every shipped item is unique in its size, delivery carrier, and destination: here are a few possibilities as to why the tracking information displays “Billing Information Received.”

The shipping label has printed but order as not been shipped. In this case your order is in process of packaging but has not been scanned at the carrier’s station. Your item will be shipped on the next business day.

Package has been processed and shipped:  Due to the varying times of purchased (like midnight) and volume of shipments K2Motor processes everyday, even our ecstatic staff will not be able ship your package until the next day. However you can be assured your label will be printed and scanned by our shipping carrier’s handheld system as soon as possible.

If the shipping company miss-scanned the shipping label of the package at the facility. While our carried updated their information daily, when the packages gets to our carrier facility, all the label will be updated to their system. When the label is miss-scanned at the facility and after their updated, their website will post the item tracking number as “Billing Information Received”. While your tracking number still show “Billing Information Received”, that does not mean that your item has not been shipped. At times the package was miss-scanned and the item is being shipped to the destination. In order for the tracking number to be updated by the carrier, the item will need to reach the destination facility to be scanned again. The tracking number will e updated there, this process will normally take 2-5 business days depending the distance of the destination.

With delays our team recommends that you wait 2-3 business days for further updates of the tracking information.

However if there is still no information after this time, you should contact us for the most up to date information.

We really hoped our guide was informative. We do plan on creating more informative guides for members in the future.

If you have any other K2Motor tracking related question, send us email or give us a call, our customer service team is hopeful that we can assist.

Thank you,

The K2Motor Team
M-F 10am – 6pm PST
626-369-2580
Los Angeles, California