From A Cat Point Of View: "I'm not a Buyer or Seller !"

 Hello, I'm Scooter....

My master is concern with this new feedback system.... Don't know why, my master has Great Customer Service !  So, I like to talk to you about the new DSR (Detailed Seller Report) for all sellers on eBay.

• Item as described                      
• Communication                         
• Shipping time                            
• Shipping and handling charges 

(The example above is a purrfect DSR)

Any DSR can be seen on any sellers eBay Feedback Profile page or eBay My World page!

Buyers can leave detailed seller ratings in Four Areas:

1. Item as Described     2. Communication     3. Shipping Time     4. Shipping & Handling Charges

Here's the  " 5 " Star  Rating System broken down for you:

1. Very Accurate    

2. Accurate             

3. Neither inaccurate or accurate    

4. Inaccurate       

5. Very Inaccurate  

Penalties are placed on a eBay seller now if their DSR' (Detailed Seller Report) ratings average or drop below 4.6 out of 5.0. Active eBay sellers have a seller dashboard which goes into detail with all aspects of their:

• Search standing   
• PowerSeller discount   (applies to those who have met the requirements)
• PowerSeller status       (applies to those who have met the requirements)
• Policy compliance   
• Buyer satisfaction   
• Account status

One of the four areas where sellers receive Less Stars is the Shipping & Handling charges rating.

Let's take a look at this for a moment. My master mailed a recent package out that cost us $4.75 cents.  His shipping charge was $5.99 cents for Priority Mail.  We will gladly combine shipments when possible . The profit we made was $1.24 cents. One must factor in the cost of the shipping mailer as well as the costs of gas it takes to drive to the local U.S.P.S. which at this time in the state of Texas is over $4.00 a gallon.  Another factor also is the shipping materials used to protect your auction item.  For international transactions, you may also be responsible for duties, taxes, and customs clearance fees as requested by country laws. Now that profit is gone ! I don't even get a can of "Fancy Feast" oh, well.  As mentioned above, be fair to a seller or my master when it comes to shipping & handling.

FEEDBACK- is now calculated on a 12 month percentage. ( That's a long time in cat terms! )

So, think before leaving the orange star icons on each feedback comment for a seller.

Positive feedback , the  Green icon is what all sellers like my master strive for on eBay.

A Neutral feedback, the grey  icon is just the same as a negative feedback, the  red icon.

When humans think of the word "Neutral", what comes to mind is that it will not affect a seller feedback score. This has changed on eBay which now calculates scores by the division of the total amount or number of positives by the full combination of positive, neutral and negative feedback.

A Neutral feedback: Now Severely Impacts- the feedback percentage of a seller the same way as a negative feedback. Here is my example:

1. Cat Seller has 100 positives, 0 neutral and 0 negatives, the feedback percentage rate is 100% 
2. Bird Buyer leaves CatSeller a neutral feedback after a transaction without contacting the Cat Seller first about the problem. (Bad Birdie)" My master tells every buyer to email us with any concerns or issues prior to leaving Neutral or Negative feedback, as we can only correct issues when we are aware of them. "
3. Cat Seller has 100 positives, 1 neutral and 0 negatives, the feedback percentage rate is now 99.8%

Once a rating is left, it cannot be changed, it is imperative that you contact your seller prior to posting feedback if you have any concerns or issues about the transaction.  My master and I strive for total customer satisfaction !  Some Buyers admit that they gave their seller's a 4    out of 5 star rating on some aspects of the DSR since they (buyer) believed that no one should receive a full 5 star rating.  I feel a hairball coming up on this kind of thinking.

This is really sad since, all it will do is really hurt the Seller; who is trying to provide the best service to you and others on eBay . That's my paws on this topic.

If you have found the information helpful , please rate it with a yes vote

Thank-You.