I have a eBay store and I have a background of jobs where I had to deal with customers in person. Wher everything was important: the voice, the eye contact, the greetings, the attention and so on.

I thought of writing something about this subject as I noticed that because we are interacting thru a computer, a machine, we forget that there are people behind the screens. We are caught into a fast flow  life that we are really loosing human contacts and patience to deal with people.

People are extraordinary and if you treat them well and grant them to be they will pay you back with kindness and gratitude.

I feel lucky that I have had the opportunity to deal with great people who really validated my store and my products and my service, so they really validated me as I set the standards for my business.

Good Manners are very important. Treat others as we would like to be treated ourselves.

It is a two way street. It does not matter if you are a seller or a buyer; or if you had a bad transaction (either way) first thing to do is to get in contact with the person (buyer or seller) present the problem: if you cannot make the payment right away and have a reasonable situation; if you are waiting to get paid and miscalculated the time;  if you received an item that does not satisfy you; etc. Anything that is not going smoothly or could effect the transaction: just use communication and good manners.

I understand that you might have had a bad experience with a seller or a buyer before and so you tend to be on "the attack mode" but every situation is different and not related to the previous one. So give that person the benefit of the doubt and you will give yourself the chance to witness much good from people, understanding and williness to help. There is always time to get things straight (if the case) and eBay gives us tools and protection for bad things that, it is true, happen time to time.

If you are respectful in communicating to a person that person most likely will do the same to you and you will obtain much more help with a positive approach than an upset one.

Let's not give a hard time to good, honest and ethical business owners just because there are few bad apples in the group.

Always read the feedbacks and look at the total of feedbacks and the ratio of bad or neutral comments.

Use the eBay guidelines as when you operate within eBay than you are protected as they take responsibility for their business.

Read the Return Policy, The Payment Details and everything about a listing. If you are new in eBay take responsibility in learning about it so you will have a good experience and you will avoid upsets like leaving a negative feedback when it was really a lack of understanding of the rules.

Well I hope this will help the Group to have a great experience by keeping in mind this few things.

Thanks for listening.

Have a wonderful day.

Joanne

Joanne's Closet