I bought a KG800 Phone off ebay a few months ago along with the squaretrade warranty for that phone. The seller is a platinum seller and member of the Squaretrade community. On the auction, there was a link to purchase an extended warranty for the phone, a LG KG800 (the Choclate), from Squaretrade. The only reason I bought the phone was because there was a warranty being offered. Two months later and my phone broke. I contacted VAC Service Co. (the company that handles warranties for Squaretrade) to get it warrantied, and they told me they could not honor the warranty because it is a phone not intended for use in the US Market. I contacted Squaretrade and they offered to refund me my money for the warranty. I asked them why they sold me a warranty that could never be honored and they said they made a mistake and would refund my money. But the point is that they are false advertising and misrepresenting their product. Think about if 100 people buy warranties from Squaretrade that squatrade can never honor. In the end of the day, only 10 of those people's products break and when it does, squaretrade just refunds their money. But what about the other 90 people who have paid for a warranty that cannot be honored? Shouldn't squaretrade refund their money irregardless of whether or not the product breaks considering that the warranty is null and void? This is my concern and I am interested in taking a class action lawsuit against Squaretrade. I am looking for anyone with a warranty from Squaretrade for a product that is not intended for US Market use.
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