If you are shopping for a new Toaster,here is one to avoid. We recently bought one of these,brand new at a major retailer. By the time we found it's faults it was too late to return it.First of all,this thing is not capable of making a decent piece of toast, it will burn the toast in some places,and not toast other parts at all.The toast will come out mangled and bent,or it will fly right out and land in some inappropriate location.If it does'nt fly out you will burn your fingers trying to retrieve it because the top is all metal,and it is HOT.It is,however quite attractive (one reason we bought it) and looks nice sitting on the counter.I thought about selling it on ebay,but I don't want the bad karma or negative feedback,so I guess I'll just take it to the dump.