This is an account of our ACTUAL EXPERIENCES with Bargainland after completing over 100 transactions.

SYNOPSIS – Bargainland has lots of great deals. But bid accordingly. Items are often not as they appear and instead scratched, chipped, broken, used, or missing parts. They are also often damaged in shipment or lost. We personally never pay over 25% of retail for Bargainland items. That way if something can’t be used we can still afford to buy another one on eBay. We are not saying to avoid buying from Bargainland. We are just informing you of our own experiences so you have a better idea of what to expect.

BARGAIN REPUTATION – Their current feedback percentage is 90.0%. This number represents the percentage of eBay members that are satisfied doing business with Bargainland. Personally, we strive for nothing less than 100% customer satisfaction. But when it comes to Bargainland we would agree that you will be happy 90% of the time, if you have bid accordingly and take note of our experiences as detailed below.

AUCTION PHOTOS - Photos are unclear. Items are often scratched, broken or incomplete but you can’t see it in the photo. Auctions are often boxes of assorted items. You may see what’s on the top of the box but not underneath. Photos are often mismatched with auction. If photo doesn’t match description/title do not bid.

SHIPPING PRICES – Check shipping rate before you bid. Shipping prices are fair. Heavy items are expensive to ship, that’s just a fact of life. Markup is only $1.95 processing fee, per shipment (not per auction). Minimize shipping by combining auctions from the same warehouse. Combine up to 5 auctions for a combined rate. Try to combine small lightweight items. If you add a heavy item to the shipment discounts are often lost.

PAYMENT – Pay with Paypal for easiest chargeback assistance. Ebay no longer guarantees you unless paid with Paypal. We have also charged back with our credit card but the process takes longer and requires more paperwork.

PACKING MATERIALS – No packaging materials are used. 90% were thrown into a box and taped closed. Boxes are 10 times too large for the items. Items are scratched, broken or even fall out.

ITEMS NEVER SHIPPED – 15% of our items were never shipped. Upon email Bargainland claimed they couldn’t find them and refunded. For us, this was the most frustrating part about dealing with Bargainland. You win. You pay. They send a "ship request" to the warehouse. But if they can’t find the item to ship it they don’t email to tell you. You have to wait and wait and wait and finally beg for a refund or give them another change to send a ship request. This process should be automatic.

DAMAGED SHIPMENTS - 75% of the boxes were crushed, torn, or leaking products. But 95% of the items inside were salvageable.

ITEMS LOST DURING SHIPMENT - 50% were leaking products but only 2% were worth filing a claim. Customer service is un-responsive. Explore all options.

CUSTOMER SERVICE – Bargainland refuses to communicate through eBay. Email directly or call. Customer service is rude and replies are incoherent.

CLAIMS – Depending upon the value of your claim explore all options simultaneously. First email and give them a chance to make it right. Then file a claim on eBay & Paypal at the same time. Email them again. Phone them. Mail them. File a UPS claim. And if all else fails chargeback your credit card. But do that as a last resort, it really pisses off Paypal. UPS claim gets paid to Bargainland, but they will refund upon receipt of the UPS check.

CONTACT INFORMATION

D.B.A. "Bargainland"

Bargaintown d o t c o m

3401 West Buckley Road Suite #1

Phoenix Arizona 85009

eBay userid BARGAINLAND

Phone (901) 767-6855 – be prepared for a long hold and to be asked to email instead

Email for missing shipments – shipping at Bargainland d o t n e t

Email for customer service - service at bargainland d o t n e t

Email #2 for customer service - customerservice at bargainland d o t n e t

Email for payment assistance - vip at bargainland d o t n e t

How to pay for your auction win - starfish dot bargainland d o t n e t

We are in no way affiliated with Bargainland. We are just sharing our actual experiences so that fellow eBay buyers know what to expect.