Feedback - why sellers don't leave it as soon as a buyer completes payment, and why it is so important to leave it for ebay stores and purchases made.  This guide was written to explain our practices in our ebay store, how it saves YOU, the customer, money - and how you can help keep our prices low!!! 

As a business owner, I can tell you that the little things that people find so important, seem to be the most time consuming "little things" when trying to run a business.  Most powersellers on ebay have automated systems to cut back on actually "doing" these little things which allows for less labor, which means more savings in the pockets of our customers.  Taking the time to write 500 feedback responses one month may not seem like a chore to most, but it would take almost a full day to do such.  This is why our feedback system is AUTOMATED to leave feedback as soon as it is left for our company.  We like to make great use of our time by adding products to our ebay store since we carry over 65,000 products that need to be added currently and keep our prices at the most competitive levels out there!!

I know that many buyers feel that any store that they purchase from should automatically leave positive feedback for them, however, many things may (and do) still go bad from a sellers standpoint that could result in negative feedback for a buyer.  This is NOT why we don't leave it automatically, as stated above, it is automated - but to give you an idea of what we see, I will delve into a few examples.

One of the first things would be to refuse a shipment that has already been prepared, processed, shipped and then the buyer refuses shipment and wants all of there money back.  They threaten companies with negative feedback and don't seem to understand that we already have time, labor, materials, packing, and fees paid to ebay, paypal and UPS or USPS to ship the package.  There are customers who "claim" a package is damaged when it arrives.  ANY customer has the ability and the right to file a claim with UPS just as easily as the seller if a package is damaged.  If the package is really damaged.  While we don't doubt the honest customers out there, we have indeed had customers who make these claims in order to have call tags issued, only to find that there was no damage to the package.  Now we have initial shipping, call tag fees, and return shipping to deal with.

So, please understand - while there are reasons that we don't always like to leave feedback first, the main reason is "IT IS AUTOMATED".  One of the MAIN reasons we stopped leaving feedback first, before it was an automated system through ebay's selling manager is that this is a fair playing field.  We had over 1000 people who we have left feedback for, who have not reciprocated the feedback.  They now benefitted from another positive number, and we receive nothing.  Many people don't feel it is important, some people don't care, but the majority don't seem to understand its importance.  Feedback tells YOU, the customer, just how well a store performs.  It is your obligation to let other people on ebay know the importance of your dealings with a particular store, it may very well make the decision for them on if they will purchase or not.  Ebay has now implemented new fees for powersellers that attain certain levels of feedback in a 30 day period, and higher ratings in their detailed "stars".  Feedback has now become more important than ever for sellers to attain lower pricing, which allows us to keep our pricing down for customers.

So, next time a seller doesn't leave you feedback immediately for your purchase, and you receive reminder emails concerning feedback - please keep in mind that most powersellers and ebay stores have it automated to reduce time and labor, it leaves you feedback when you leave feedback, and it really does make a difference in the ebay community, as well as help stores keep there fees and items at competitive prices for YOU!

Thank you for reading this - your feedback really does matter to us, and we appreciate your business.