( 
)What I have to say in this review about the bulk auction site Liquidation.com, can be summed up in one phrase, “Liquidation.com IS NOT CREDIBLE.”
The crimes perpetuated by Liquidation.com constitute a very grave infraction—fraudulence. Although the truth of that statement can be proven by the numerous posts, comments, and reviews available online that are testimonials to the abomination that is Liquidation.com, there is still an even better way of doing so. The good news is that one does not need to go too far and it only requires very little effort, since the proofs can already be seen right on the site itself!
The Terms and Conditions Page
I just want to know why Liquidity Services, Inc., the company behind Liquidation.com, even bothered putting up a page that contains their “Terms and Conditions”. Last I checked, documents such as this contain specific rules that bind the product or service provider and its client or customer to responsibilities and obligations which in turn give protection to both parties.
Apparently, most of the clauses in Liquidation.com’s “Terms and Conditions” are merely for show. The company seems to have no intention of following the rules that the company itself made.
For example,
5.1 … Failure of a Seller to complete the sale of assets to a qualified Buyer because of non-delivery or misrepresentation of the merchandise could result in damages payable to the Company up to a maximum amount of $20,000. In the event that a seller is not able to complete the transaction or ship the goods due to unforeseen circumstances, the Buyer cannot hold either the Seller or the Company liable for damages…
In my case, I won several bids that were abruptly cancelled after I had sent a check to Liquidation.com. The company took weeks before they could return my check, and even more so to cash them out!
To think that I was one of the few lucky ones! I have read comments saying that Liquidation.com made no form of compensation for the poor buyers’ losses. What is worse is that most of these people have not received any reply to their complaints.
Legitimate companies tend to stick to their end of the bargain. Why? Because if they do not, who would avail of the products and services they offer? Don’t you think that it is only logical for a business to take care of its reputation and credibility? Now, either Liquidation.com missed this or the people running it have no common sense.
The Help Page
If you glance at Liquidation.com’s “Help Page,” you will be initially impressed by the detailed answers to the FAQ’s and how well the organization of the help subjects was done. Sure, the “Help Page,” seems to be true to its intent of being helpful. One can follow the directions easily enough when they are registering, putting up an auction, placing bids, making payments, or even submitting a dispute. The sad thing is that they seem to be placed there to mislead their customers into thinking that the company is kind and willing enough to help its customers, when in reality, they are not.
Many buyers were smart enough to follow the instructions word for word in filing disputes and to record their transactions. They diligently inspect their merchandise and file their dispute forms in 48 hours. They even throw in photo evidences and copies of signed documents from delivery personnel to make their case stronger, much good that all of these did. Liquidation.com is quite strict in their 48-hour filing policy, rejecting dispute forms that come in after 48 hours from time of delivery, but it is seldom that they get back to the complainants on time. When they do get back, the dispute cases are often denied.
The Contact Page
This is the most outrageously laughable part of Liquidation.com’s site. Folks, do not put a contact page when you have no intention of replying to your customers!
Just think of the humongous number people who received misrepresented goods? Hmm… that seems a lot of e-mail! No wonder, Liquidation.com always use the excuse that they are backlogged, hence the lengthy delays. One should not be surprised if your complaints are not dealt with in the promised ten days. Do not even be shocked if they do not deal with them at all. This coming from a company that boasts of completing 750,000 transactions! Perhaps the question then is, how many of these so-called completed transactions were done satisfactorily?
As for trying to call them, that option is certainly out of the question. Some buyers complained that more often than not, Liquidation.com did not return calls or that the people in-charge of the customer service departments could not be reached. Others reported that even if they got lucky, the calls were rudely and inefficiently handled.
Let us say that Liquidation.com is indeed an honest company that is merely poorly organized and badly run by inexperienced entrepreneurs. What would you say to them? If you ask me, I already have a statement ready. I’ll tell these poor folks that the time and money they spent on developing their website were wasted since there are certain pages that oddly do not seem to work at all.
On the contrary, I feel that the people behind Liquidation.com are neither dumb nor inexperienced. I think that they run the company like a well-oiled machine, their moves precise and calculated. They know exactly what to do and how to do it. They put those pages on purpose so that prospective buyers and sellers will have an assurance that if any mishap should happen, they will still be taken care of. And this is where they come in to exploit the trust that people give them. They are willing to risk their credibility for money. What do you call such a company? What would you call the kind of people who run a company like that? I will let you answer those questions.
Trust goes two ways. You can not have one without the other. Eventually, Liquidation.com will realize what its duplicity will cost them. By that time, no one would believe them anymore. Sure, they might close one site after another and maybe find other scamming ventures to make profit, but the end will always be the same. They will always be the company that cried wolf!
The crimes perpetuated by Liquidation.com constitute a very grave infraction—fraudulence. Although the truth of that statement can be proven by the numerous posts, comments, and reviews available online that are testimonials to the abomination that is Liquidation.com, there is still an even better way of doing so. The good news is that one does not need to go too far and it only requires very little effort, since the proofs can already be seen right on the site itself!
The Terms and Conditions Page
I just want to know why Liquidity Services, Inc., the company behind Liquidation.com, even bothered putting up a page that contains their “Terms and Conditions”. Last I checked, documents such as this contain specific rules that bind the product or service provider and its client or customer to responsibilities and obligations which in turn give protection to both parties.
Apparently, most of the clauses in Liquidation.com’s “Terms and Conditions” are merely for show. The company seems to have no intention of following the rules that the company itself made.
For example,
5.1 … Failure of a Seller to complete the sale of assets to a qualified Buyer because of non-delivery or misrepresentation of the merchandise could result in damages payable to the Company up to a maximum amount of $20,000. In the event that a seller is not able to complete the transaction or ship the goods due to unforeseen circumstances, the Buyer cannot hold either the Seller or the Company liable for damages…
In my case, I won several bids that were abruptly cancelled after I had sent a check to Liquidation.com. The company took weeks before they could return my check, and even more so to cash them out!
To think that I was one of the few lucky ones! I have read comments saying that Liquidation.com made no form of compensation for the poor buyers’ losses. What is worse is that most of these people have not received any reply to their complaints.
Legitimate companies tend to stick to their end of the bargain. Why? Because if they do not, who would avail of the products and services they offer? Don’t you think that it is only logical for a business to take care of its reputation and credibility? Now, either Liquidation.com missed this or the people running it have no common sense.
The Help Page
If you glance at Liquidation.com’s “Help Page,” you will be initially impressed by the detailed answers to the FAQ’s and how well the organization of the help subjects was done. Sure, the “Help Page,” seems to be true to its intent of being helpful. One can follow the directions easily enough when they are registering, putting up an auction, placing bids, making payments, or even submitting a dispute. The sad thing is that they seem to be placed there to mislead their customers into thinking that the company is kind and willing enough to help its customers, when in reality, they are not.
Many buyers were smart enough to follow the instructions word for word in filing disputes and to record their transactions. They diligently inspect their merchandise and file their dispute forms in 48 hours. They even throw in photo evidences and copies of signed documents from delivery personnel to make their case stronger, much good that all of these did. Liquidation.com is quite strict in their 48-hour filing policy, rejecting dispute forms that come in after 48 hours from time of delivery, but it is seldom that they get back to the complainants on time. When they do get back, the dispute cases are often denied.
The Contact Page
This is the most outrageously laughable part of Liquidation.com’s site. Folks, do not put a contact page when you have no intention of replying to your customers!
Just think of the humongous number people who received misrepresented goods? Hmm… that seems a lot of e-mail! No wonder, Liquidation.com always use the excuse that they are backlogged, hence the lengthy delays. One should not be surprised if your complaints are not dealt with in the promised ten days. Do not even be shocked if they do not deal with them at all. This coming from a company that boasts of completing 750,000 transactions! Perhaps the question then is, how many of these so-called completed transactions were done satisfactorily?
As for trying to call them, that option is certainly out of the question. Some buyers complained that more often than not, Liquidation.com did not return calls or that the people in-charge of the customer service departments could not be reached. Others reported that even if they got lucky, the calls were rudely and inefficiently handled.
Let us say that Liquidation.com is indeed an honest company that is merely poorly organized and badly run by inexperienced entrepreneurs. What would you say to them? If you ask me, I already have a statement ready. I’ll tell these poor folks that the time and money they spent on developing their website were wasted since there are certain pages that oddly do not seem to work at all.
On the contrary, I feel that the people behind Liquidation.com are neither dumb nor inexperienced. I think that they run the company like a well-oiled machine, their moves precise and calculated. They know exactly what to do and how to do it. They put those pages on purpose so that prospective buyers and sellers will have an assurance that if any mishap should happen, they will still be taken care of. And this is where they come in to exploit the trust that people give them. They are willing to risk their credibility for money. What do you call such a company? What would you call the kind of people who run a company like that? I will let you answer those questions.
Trust goes two ways. You can not have one without the other. Eventually, Liquidation.com will realize what its duplicity will cost them. By that time, no one would believe them anymore. Sure, they might close one site after another and maybe find other scamming ventures to make profit, but the end will always be the same. They will always be the company that cried wolf!
Guide created: 04/13/07 (updated 04/21/09)
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