I am a computer software reseller on ebay and it astounds me how many people do not know how to purchase the right item and how many people are buying based on JUST A TITLE alone and then get upset when they do not get what they thought. They all could have avoided this mistake by just READING THE LISTING.

Please get your terminology correct PRIOR to demanding sellers to deliver items not described in the auction. Here are a list of incorrect terminology used by Inexperienced software buyers:

1) The word 'RETAIL' does not mean commercial, Academic..etc.. it is PACKAGING TYPE
2) Commercial, Academic, NFR and even Promotional Product can be RETAIL.

Packaging types are: Retail, OEM or CD ONLY, Media Kit

Licensing types are: COMMERCIAL, Academic, OEM, NFR, Limited (or software with expiration date), None

A packaging type can contain any of the licensing types as per the software publishers discretion. As Retail Pacakging can contain Commercial, Academic, NFR, OEM or Limited licensing types.

Please stop blaming the seller for you, the buyer, not doing their due diligence and READING THE AUCTION in its entirety, ESPECIALLY when the seller asks you to in the beginning of the description. If you are UNWILLING to read an auction, ask questions,etc.... then you have NO right to blame the seller when your item arrives containing the wrong Licensing Type but as described in the auction description.

Example of bad buyer: I had a buyer demand refund prior to returning the product because all he did was purchase based on a title, (which contained NO LICENSE TYPE) and an Artistic drawing of the item (it was not even a photograph of the actual product). When I asked him to actually read the auction, he said Academic in the description is meaningless to him and that he only buys based on title and picture. I told him that was a terrible practice and that he can and will feel like he got duped many times if he buys based on that; as most people when they shop, they do research to find out what they are buying and if they need it.

When he insisted that he has the right to shop that way and that i was wrong to try to make buyers read at least the first sentence of a description, I emailed him a pic of an artistic drawing of a Porsche 911 and told him i had 3 in mint condition for 20k each. After that he got my point but again would not admit his fault. (if you do not get my point with that last example, then you better make sure to read every auction in its entirety and ask questions)