It's sad but true...we all know that unfortunately, eBay is furtile ground for scams by both buyers and sellers.

If you are an eBay seller, there are a few precautions you can take to protect yourself form dishonest buyers. These are only a few tips...things I've learned the hard way. Hopefully one or two might be of some help to an unsuspecting seller out there in Ebay Land. Each and every one of us would like to avoid being scammed, right?

Now, I understand that there might be "newbies" and other troublesome buyers who are really honest people who simply do not know how eBay works...but there are definitely others out there who are flat-out crooks who are looking to get a free item or rip off any seller they can. It's smart business sense to learn how to protect yourself as a seller, and to avoid unpaid item disputes if at all possible.

My tips:

1. There is never enough information you can give in your listings. Explain your shipping policy and shipping schedule in detail. What carrier do you use? Is insurance optional? How often do you ship? Do you combine shipping with multiple purchases? Is there a discount? If so, what is the discount? Do you provide tracking information automatically or upon request? Answer these questions simply and to the point.

2. It is key that you explain your retun policy very, VERY clearly. Too many scams are centered around buyers who want to return items for foolish or dishonest reasons. It is more than worth your time to make your policies abundantly clear in this area. It can definitely help the seller to avoid trouble later on. Make it crystal clear that "buyer's remorse" or failing to read the listing are not acceptable reasons for a return.

3. Use secutity labels or tags on your items. Dishonest buyers have been known to "switch" an item to replace a damaged or broken one that they own....or to wear that gorgeous one-of-a-kind designer dress to some special occasion and want to return it to the seller the next day. State clearly that once a tag or label is removed the item can not be returned for any reason whatsoever!

4. Explain your payment policy. Again, leave no stone unturned. What types of payment to you accept? How long does the buyer have to send payment? Cover all this information in detail so the buyer in fully informed.

5. If you ship with USPS it is vital that you ALWAYS use Delivery Confirmation! You then can easily track your package online and prove it was delivered. If the buyer files a dishonest non-receipt claim, you will then have absolute proof of the delivery and will win the dispute. I want to know when my package arrived at it's destination so I can quote the EXACT time...just in case there are any questions later on. For very expensive items you can also request a signature confirmation of delivery.

6. Adjust your preference and block any buyers with a poor eBay history. (Please see my previous guides about how spot and how to block unwanted buyers) Sellers can set their preferences to block buyers...so use this screening feature...it works!

7. If you sell your items with the "Best Offer" option as I do...take a moment to check out any buyer who sends you an offer. How does his/her feedback look? What kind of feedback does he/she leave other sellers? Believe me, it is more than worth the time to find out. If the buyer looks like trouble...decline their offer and block them from sending you any future offers.

8. ALWAYS file an unpaid item dispute. Since sellers can no longer leave negative feedback for buyers, the only thing we can do to make certain unpaid item disputes are filed as these go on the buyer's record. If ALL sellers band together and file unpaid item disputes, we can prevent undesireable and dishonest buyers from bidding at all. Enough unpaid item strikes and the buyer will be removed from eBay completely. (Oh happy day!)

9. Be absolutely certain to follow eBay's sellers rules...and I do mean to the letter. My rule is to do everything by the book. Don't ever leave a loophole where a scammer can crawl in and take advantage of you.

10. It is very important to be very careful what you write in messages and e-mails to buyers. Your messages can be traced and used against you in a dispute. Take a deep breath and NEVER lose your temper or use foul language. If you think you are being scammed, and receive messages from the buyer, be certain to answer in a factual, professional manner. State everything by the book...your policies, etc. Keep in mind that every message you send may be read by many people later on if there is a dispute filed. Refer to #9 above. If you do everything by the book, you will appear professional and obviously fully aware of eBay's rules. Be sure to keep a record of all messages, e-mails, and phone calls you recieve...Remember, the road goes in both directions!

11. This tip is simple common sense...LISTEN to your gut! If you feel uneasy about a buyer who has bid on your item or sent you a "Best Offer", you can cancel the bid or ignore the offer. Just do it. If you sense any red flags or feel suspicious for any reason, my advice is to BLOCK the buyer. (Please see my previous guides about blocking unwanted buyers) Not every buyer who acts a bit strange or asks something weird is a scammer...but your instincts do not lie. It bears repeating...Listen to your gut!

You  and I can be proactive in protecting ourselves as sellers. I truly believe that it is better to block a bidder and lose an occasional sale than to get caught up in a scam that will cost you money and/or an item. I've been there...done that...not going there again if I can avoid it!

I do hope you found this guide helpful in some way...I would appreciate it if you would kindly vote "yes" if you thought it was!

Happy selling...*smile