Unfortunately I have three Lexmark printers, all the same model. The reason for purchasing three printers the same model was to save money on my ink cartridges. By trial and errror I learned the tricks of making my colors bolder for my Artwork. While I was printing a photo, my printer malfunctioned. I thought it was rather strange since nothing unusual happened. No power glitch, no user error, hhmmmm.

What happened to my printer? After uninstalling the printer software then I reinstalled it, Thinking my problem has been solved. No! I was wrong! After consulting w/an invisable Lexmark tech, I was asked for my printer serial number. If I wanted technical support, Lexmark had to have my printer on file. This sounded reasonable. I was warned that my color was low but did not place an order when suggested by Lexmark. That was impossible because I had put a new refill cartridge w/40 grams of ink.

My printer went out again. This time I replaced it w/one that was not registered. No problems yet! I did go back and read the user agreement. This is important because I gave Lexmark permission to extract personal information from my computer that was not pertinent to the printer. I was tricked into thinking I would get better service if I signed the agreement. If I didn't sign, I would not get technical support. I own the printer. I should be able to make a choice on where and how I purchase my ink.

Lexmark was harrassing me while I was printing. It would throw messages at me everytime I used my printer. I couldn't make it stop until I installed another printer w/out giving them that serial number. If I have anymore problems from Lexmark, I will ask to be reimbursed for my three printers and damages if they choose to sabatoge my printers or computer. Retaliating won't be in their best interest.

Nishimoto Designs

Tina Nishimoto