I purchased a faucet from Plumbers Surplus, an American Bath Factory Wall Mount Faucet F2-1350-SN-F9-9400-MX-SN-1350 integrated Faucet. Plumber Surplus contacted me to tell me they use American Bath Factory as a drop shipper and did not have the product. This faucet, as I was aware at the time I purchased it, requires a 13 in. backsplash and is custom made for an American Bath Factory Innovation set. Plumber Surplus informed me, that to complete the order I had to purchase the backsplash also for $203.00 ADDITIONAL DOLLORS. Of course they claimed it was an error on their listing and was sorry, but they would cancel my order, which they did, if I did not buy the backsplash, which I already have so I did not. Oh, I forgot to say it has been a week and still no refund. This company does not have the merchandise they sell. They are a fraud and do not stand behind their listings. Not my mistake, but theirs, they should have completed the sale and corrected their error at their expense. Now, I am left with a project I cannot complete, no faucet and no refund. Bad business, bad company and bad suppliers.
Guide created: 03/08/08 (updated 04/08/08)
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