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<HTML>I bought 3 watches from a seller in Germany and they were good and fast in mailing the 1st and 3rd auction won, but the 2nd auction was never sent. I waited the appropriate time then filed a non_reciept compliant. This was back in June 2007, and then had to file a complaint on Paypal.
All I ever wanted was the watch.
The seller had a good reputation and good feedback, but I noticed that in the last few weeks they had been getting some, natural and negative feedbacks so I was a bit worried.
After waiting for over the 45 days still no Watch, so I upped the complaint, and now wanted a refund.
The process went on, normal, and the seller keep stating that I had received the watch. We communicated though the process, but still nothing was accomplished. Time went on the I still had no Watch or Refund. Paypal then ask me for more information and the seller. I provided the tracking international number for Paypal. I also communicated a bit with the seller again. The seller then found that I had actually won that auction, oh at 1st they stated I didn't win the auction. As time passed I communicated with the seller who experience enough to know that they couldn't "Fambusal" me, I had keep their mailing packages and the tracking numbers.
Well over 90 days from the close of the auction and payment, Paypal has agreed with me and a refund was issued. This was only for about $120.00 but still it was money earned and the moral to this is keep communicating with the seller if they will and keep Paypal informed of that communication.
It takes a while but normally I have found that in these times today Paypal is fair with small customers like me and others and the big time sellers can't get away with either forgetting to mail your product or forgetting you have won a auction.
Use the process to get your non receipt item, it does work, it takes a while but this isn't the 1st time I've had to use the process.
Thanks
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Guide created: 11/25/07 (updated 11/26/07)
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