As a seller I try very hard to go above and beyond meeting customer expectations.  However, sometimes it just isn't possible. 

Recently, I sent a package to a buyer.  I received the delivery confirmation and the package was insured.  Shortly I received an email from the buyer stating they did not receive the item.  I put a trace on it and contact the local post office in my customers area.  I was assured that the customer received the package by the post master.  However, the customer still maintained they did not.

When I initiated my insurance claim with USPS I was told that since there was delivery confirmation that they were not responsible for reimbursement.  Before I had the opportunity to contact my customer they had filed a non-receipt with paypal for merchandise not received.

I then sent to Paypal a copy of the delivery verification and was told that if the item is over $250.00 I must have "SIGNATURE CONFIRMATION" otherewise they would have no choice but to grant the charge back.

I just wish I would have known this before I paid to insure.  The money would have been better spent using signature confirmation.

Remember,

Be kind, be safe and be human!

Designer's Loft Fine Jewelry