I would like to take a moment  to explain  a negitive feedback that hopefully will get removed. I have had a recent dispute with a customer who I have contacted 2 times through e-mail, and phoned. This customer did not recieve their collars because they did not leave a size for their collars which was explained in the auction, invoice, and in all attempts I tried to contact this person. They had been notified 5 times to leave a size for a collar. This person either ignored my attempts to contact me, or never checked their e-mails. Then they contacted me & demanded a refund because they said I was not courteous enough to send the collars. I explained to the customer that I will gladly refund the money minus the Ebay and Pay pal fees, and a re-stocking fee, or gave an option for 2 other collars for them to pick. I would still be at a loss on my materials and time for exchanging  2 newer seasonal collars, or be at a loss for the Valentine collars I could not sell as easily.

 This person did not want the collars they purchased, and said I was going neuclear, was unfair, emotional ,and told me they would have Ebay litigate me to the fullest extend and get a refund because it was the "Christainly thing to do". Then this buyer immediatly gave me 2 negitive feedbacks, because he did not want to compromise. I do keep record of all my attempts to contact a person through documentation i.e. e-mails and phone records. I told this buyer I could forward him my attempts if he could give me an e-mail they would reply to before they left the feedback. This customer still has not given me a size, has not given me a response for an e-mail to prove documentation. I personally felt I handled this matter in a very professional and fair way because I did try to negotiate and compromise to apease this customer. I do feel if you have a customer or a seller who is not willing to compromise before leaving negitive feedback or is abusing, bullying or threatning action because they are unwilling to work things out with the other party they are being unreasonable because they are not considering the other parties side.If I have made a mistake on my part I am more than willing to go above and beyond 100% to make my customers happy. However if it is the customers fault, I do not think the seller should not be bullied, or threatened to get thier way, but should be willing to comprimise on behalf of their error.

I do think Ebay is a fun place, and I do feel sometimes some customers and some sellers abuse the feedback system or take advantage of people. I understand things like this can happen. That is why I state in all my selling formats I try to work things out with customers, but some do not want to work things out because they want it all their way. I would love to hear what you all have to say about this matter, and if you have any suggestions for future disputes. Here are a few facts to evaluate the situation.

For customers who may not know...

Ebay sellers have to pay a Ebay fee to have an auction placed, then they get charged for a percentage of the purchase amount .

In addition to Ebay fees sellers also get charged a transaction fee based on the transaction ammount through Pay pal..

If you do not follow purchasing directions, or respond to e-mails about the size you need I can not send a collar. If I were to send a collar at a random size, and lets say I sent a collar to fit a Mastif, and you have a teacup size dog, it would be usless for me to send you a collar.

Custom made collars that have already been sized for your dog or are seasonal, the seller can lose money, and the time on the work put into the collar if the item does not sale.

Thank you for all your input. I look forward to hearing what you have to say. I am not trying to create any drama for the buyer and my self on this topic. I am striving to make this business of mine the best it can be by listining to my customers.

Please excuse any typos or spelling errors as this form does not have spell check or allows to me to cut and paste to run it through a spell check.

Holly Kuster

Owner of the Wet Nose Wardrobe.L.C.