If your Maytag Neptune washer does not spin then this guide is for you! The steps outlined will determine your course of action to get your Neptune spinning again. You first will have to determine if your "Door Locked" light comes on. If it does then your wax motor, which is in the door latch assembly is moving at least some and you should take a good look at the door lock mechanisim.

Some potential causes when the door locked light comes on but no spin action:

1. Binding in the door latch assembly. (especially if you've changed your wax motor) 
2. The colored pull cord getting caught on something in washer.
3. The Z spring clip is not keeping the wax motor to the far right.
4. The spin enable switch is worn out.
5. Check the wiring integrity from the upper control board to the spin enable switch.
6. Wax motor is worn out or weak.
7. Upper control board is worn out. (verify board is getting spin enable switch signal)
8. Check the continuity of the tub displacement, strut displacement and inertial balance switches with ohmmeter.

If you hear washer start to ramp up for spin cycle and then it stops:

1. Not leveled properly.
2. Broken spinner support assembly - tear down and replace spinner support and seals.
3. Balance ring is bad - replace spinner basket, balance ring has lost its solution... it leaked out.
4. Damper plate in door - Make sure springs are intact, replace all springs if any are irregular.

Note: The wax motor actuator has to travel about 1/4" to the right to push the spin enable switch. It takes 35-45 seconds for the wax motor to fully extend and retract unlike a solenoid that provides fast actuations.

Potential causes when the door locked does not come on and no spin.

1. Control board has R11 burned  - replace both R11, Q6 and wax motor w/ black pin.
2. Broken copper track after R11 and Q6 replacement - See below for four ohmmeter checks you can do.
3. If R11 and Q6 replaced - still don't work? Try my STAGE 2 repair kit.
4. If after STAGE 2 repair - I can provide you a special Ebay listing for a new replacement upper control board - please contact me.
5. Check the wiring integrity from the upper control board to the wax motor.

Here are the four ohmmeter checks on the upper control board you can perform after you replace R11 and Q6 to make sure you don't have any damaged coppertracks.

1. Connector P7.4 to pin 3 of Q6
2. Q6 pin 1 to Q22 pin 1
3. Q6 pin 1 to Q3 pin 1
4. Q6 pin 2 to C16 (lead closest to the P7 connector)

You should get close to 0 ohms on all four checks. If not, turn board over and follow the copper tracks and find out why. You can use the small bare wire I provide with all of my R11 Q6 repair kits to repair the broken copper track.

Tip: Some breaks can be right next to the component lead pads and can be difficult to see. A meter is important to locate these breaks.

Note: Pin 1 on the Q's is the left most pin when looking at the flat side. Pin 2 is the center pin and pin 3 is the far right pin when looking at the flat side.

Above is my R11 Q6 repair kit I offer on Ebay with and without the wax motor.

Please see My Maytag repair kits on Ebay

Thank you for your time and I hope this guide helps you get your Neptune up and spinning asap! If you have any questions please contact me! jeffreyson