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Keeping your buyers happy :)

by: mmacint3( 225Feedback score is 100 to 499) Top 5000 Reviewer
2 out of 4 people found this guide helpful.
Guide viewed: 240 times Tags: Selling | Buying | Scammer | Feedback | Shipping


The biggest reason sellers end up recieving negative feedback on ebay is simply due to lack of communication. As a buyer the only reason I have in the past left negative feedback is due to this lack of communication. I can deal with slow shipping, I can deal with not getting my item exactly as described and I can deal with higher than normal shipping. What I cant stand is a seller who does not return my emails.As a seller I make sure that I do follow ups between the time the auction is won and the time the package arrives at the buyers door. 90% of the people I sell to shoot me an e-mail after they recieved their product just to thank me for the great transaction. So sellers, spend a couple extra minutes to take care of the people who pay your bills.

PS - Also spend a couple extra cents and send packages First class mail. we all know ebay is a breeding ground for shipping scammers. You can send a CD,DVD,Video Game for under $2 pretty much anywhere in the US and Canada. Don't charge us $7.00 shipping and send Media Mail or Parcel Post.


Guide ID: 10000000004583676Guide created: 10/19/07 (updated 05/06/08)

 
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