I consider my store on ebay my personal little business. I am the ower of my store. I have items for sale and buyers are my customers. I dont know if it is my 8 years as a customer service manager or just how I was raised but I believe in being a friendly professional seller. I probably spend most of what i make right back on ebay. I have purchased 1000's of items and delt with 1000's of sellers. I use my buying experiences to as a learning expreiences. Each seller should be treating you like you just walked into their business out in public. IF you ask a question and you dont get a HI! or some form of greeting or at least a thank you followed by their name you can pretty much tell how your shopping experience is going to go there! How about after a purchase - do you get a thank you? Or do they send you a message like this: item shipped monday. Also read the entire description do you see PAYMENT DUE IN 48 HOURS or other statements that are not very polite or are in all caps (yelling). I understand having requirements but say them in a polite and friendly way. Especially when you are selling baby items. This is going to be one of the best experiences of this persons life- make it special for them! A few of my tips just to add good customer service: Always greet them, say thank you , let them know when the item ships, i put all items in zip lock bags to prevent damage from rain, water, etc. Leave kind words for feedback, appreciate their business, ship as promised FAST. Nothing is like having to ask a seller when your item shipped and they give excuses. Return shoppers are the best- give them special shipping disccounts, price discount, something! Business cards are always nice and professional! Whether they get a steal of a deal and you lost money or they spend a couple of $100's with you treat them all the same! You have the business and they are spending money there and do not have to! Remember -TREAT OTHERS AS YOU'D LIKE TO BE TREATED!!  Bring Customer service back!