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If you are having trouble contacting your buyer/seller, eBay will allow you to pull up the other parties contact information.
I have to do this once in a while when I need to contact the buyer about an item I sold them.
When requesting for the other parties information, you will need to provide eBay with the following information:
The User ID
The Item Number
To see the page I am talking about, please click here.
When you enter this information and click submit, it will be emailed to you, and the member whose information you requested will receive your information as well.
Both parties will receive the following information:
Important Usage Guidelines
1. This contact information should only be used for resolving matters related to eBay. Any other use is strictly prohibited.
2. Use of this information to complete a transaction outside of eBay is not permitted. Items purchased outside of eBay are not eligible for eBay services.
User ID:
Name:
Company:
City:
State:
Country:
Phone:
Registered Since:
Remember that contact information is covered by eBay's privacy rules and can only be obtained if both the buyer and seller are in a mutual transaction. You will need two bits of information; the USER ID of the other party and the transaction number (listing number).
A pop up will appear telling you your request has been received and that eBay will email you the contact information. Remember that the other party will also get a duplicate containing yours.
If you get a disconnected number or line where a person cannot answer such as a fax line, you need to contact eBay Trust & Safety as this is a violation of the USER Agreement. All active accounts must have a telephone line answerable by a human being and must be the registered person. Too often eBayers move and forget to update their info...this is easily fixed and eBay will contact them and allow them a chance to fix it. Also a helpful hint: If the other party leaves a negative feedback, eBay will remove it if that person does not have all their current information updated.
If you have found this guide helpful, please vote yes at the bottom of the page. Thank you for visiting today. Don't forget to visit my eBay Store: Discovering New Deals
I have to do this once in a while when I need to contact the buyer about an item I sold them.
When requesting for the other parties information, you will need to provide eBay with the following information:
The User ID
The Item Number
To see the page I am talking about, please click here.
When you enter this information and click submit, it will be emailed to you, and the member whose information you requested will receive your information as well.
Both parties will receive the following information:
Important Usage Guidelines
1. This contact information should only be used for resolving matters related to eBay. Any other use is strictly prohibited.
2. Use of this information to complete a transaction outside of eBay is not permitted. Items purchased outside of eBay are not eligible for eBay services.
User ID:
Name:
Company:
City:
State:
Country:
Phone:
Registered Since:
Remember that contact information is covered by eBay's privacy rules and can only be obtained if both the buyer and seller are in a mutual transaction. You will need two bits of information; the USER ID of the other party and the transaction number (listing number).
A pop up will appear telling you your request has been received and that eBay will email you the contact information. Remember that the other party will also get a duplicate containing yours.
If you get a disconnected number or line where a person cannot answer such as a fax line, you need to contact eBay Trust & Safety as this is a violation of the USER Agreement. All active accounts must have a telephone line answerable by a human being and must be the registered person. Too often eBayers move and forget to update their info...this is easily fixed and eBay will contact them and allow them a chance to fix it. Also a helpful hint: If the other party leaves a negative feedback, eBay will remove it if that person does not have all their current information updated.
If you have found this guide helpful, please vote yes at the bottom of the page. Thank you for visiting today. Don't forget to visit my eBay Store: Discovering New Deals
Guide created: 12/19/08 (updated 01/16/09)
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