You have been left negative feedback which you feel was left unfairly. Perhaps the bidder bounced a check, so you left a negative, and the bidder responded with her own negative. Or the bidder didn't pay and left you a negative you didn't deserve.

eBay states that feedback cannot be retracted once it is placed, but this is actually not true. You do 2 options.

1. To have a negative removed, you will need to send the buyer a Mutual Feedback Withdrawal.

If that does not work, you have option 2.

2. Square Trade offers a mediation program where you can seek the services of a mediator to have your negative feedback removed on eBay. The cost is $20, so you will need to decide if it is worth the money to have this feedback removed.

You submit your transaction details and other details between you and your bidder. Square Trade will then contact the other party.

If the other party doesn't respond in 14 days, you can request a review for feedback removal. If the other party responds, you both can request a mediator to resolve the dispute over the feedback.

If the negative feedback can be removed, SquareTrade will contact eBay, and within 14 days, you should see it gone from your feedback profile.


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