Let's face it, at one time or another, we have all faced problems with products or services that need to be addressed.  How successful you are in resolving your issue depends on whether you handle the problem in an efficient and effective manner.  The tips below are good rules of thumb to follow when bringing an issue to a company's attention:

1. KEEP RECEIPTS, WARRANTIES, AND PRODUCT INSTRUCTIONS - Make sure that you have read all of the pertinent information pertaining to the product.  Was the item assembled correctly?  Is the defect covered by a warranty?  Based upon the information contained within this documentation, it will be easier to determine which entity should be contacted about the problem, such as the store, a serviceman or the manufacturer;

2. REMAIN AS CALM AS POSSIBLE - It is easy to become upset and fly off of the handle, but the old saying that you "will catch more bees with honey than vinegar" really holds true here.  No one wants to have a conversation with a person who is red in the face, yelling, or causing a scene in public.

3.  BRIEFLY STATE THE FACTS - Explain what is wrong with the product or service in a diplomatic manner.  Include pertinent information such as the name and serial number of the product and the names of individuals you have spoken to regarding the matter;

4. EXPLAIN THE REMEDY YOU ARE SEEKING - Are you interested in a replacement?  Refund?  Be prepared to request reasonable solutions to fix the problem at hand;

5. BE DIPLOMATIC - Present the issues in a positive manner and don't resort to name calling.  For example, instead of telling someone their employee is "stupid", it is better to state that the employee "was not very helpful."  Approach the company representative as someone who is fair and reputable, instead of putting them on the defensive.  Remember, it's not what you say but how you say it that will make or break your conversation.

Most businesses will respond appropriately and apologize when they are aware that there is a problem.  A good company will excellent customer service principles will be willing to listen, empathize and offer a solution to the problem.