Warning eBay Beginners! Here’s How To Create Happier and Repeat Customers:

Selling to your existing customers is far more easier compare to selling to brand new customers. Here are a few strategies how to make your customers happy build a big repeat customers base.

Treat your customers the way you like to be treated. This is the one of the ultimate secret of fantastic customer service – treat them the way you like to be treated.

Example: prompt and friendly communication, good packaging, item exactly as described and fast shipping.

Customers will be well kept in your eBay business if you treat them with respect and courtesy. This formula can work consistently in your eBay business.

Always deliver what you have promised. This is very important for building trust. Example: if you promise to ship your customer’s product within 24 hours after payment is received, you MUST honour it.

Any terms and conditions that listed in your description must be honoured. Your customers will look at you as a very trustworthy and professional eBay seller.

Answer email promptly especially last minute before your auction ends. Most of the sale will come at the last few minutes before the auction ends. This is when you need to be ready for any questions from your potential bidders.

Your bidders will feel frustrated if at the last minute you are not there to answer their questions.

As a result, they don’t place a bid. Not only you loss a sale, but more important you loss a repeat customer.

Always keep your customers well informed. Send them an email to congratulate them after the auction ends, send a thank you email after they have made their payment, and provide tracking number after you have shipped their items.

Communication should be every eBay seller’s primary objective. It is what drives the sale. Your customers want to feel comfortable and secure buying from you. They don’t want to get ripped off.

Sharpen up your communication skills will increase your eBay sales.

Your buyers will appreciate it when you keep them well informed. Follow them up with email until they get their products.

Not only they will give you a very good positive feedback, but you have just increase another repeat customer in your customer’s data base.

I have just shown you 4 simple steps on how to create happy and repeat customers. Apply it now and measure the results.

by,

Shireen Chia  
(eBay ID: double-your-auction-profit)

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