Are you a victim of online fraud, or think you are a potential victim due to a single person or a company? Well, you have come to the right place to see what you can do to get your item/money back from the "thieves". No matter how much or how small the item is, file for mail fraud. Its not the value of the product but the principle and these thieves should NOT get away with stealing from people!

1. I think I have been ripped off. What should I do?
    Go to any of the mail fraud sites listed below to file a complaint. I suggest filing for as many as you can.

2. When should I file for mail fraud?
    If you have sent out numerous e-mails regarding your payment being received and/or item being sent and never received the item/e-mail within a 15-20 days from the date you shipped the item/payment, send out ONE LAST e-mail informing them that you will take action if they do not respond to your e-mails. If after 2-3 days of no response, start to file for mail fraud. The faster you file the mail fraud, the faster you will get what is owed to you.

3. The other party responds to my e-mails, but keeps giving me excuses and/or the run around. What should I do?
    It's more than likely they just trying to buy more time. If they reply to your e-mails but keeps telling you that it will be shipped soon, over and over, notify them that you will be filing for mail fraud. File for mail fraud as soon as possible. Especially with PayPal and their 30-day policy (see FAQ #6). If you keep on letting them buy more time, they'll just keep giving you that same answer over and over until either the PayPal 30-day complaint is over, or if you forget about it and give up trying to get the item.

4. What do I need when I file a complaint?
    Most of the time it's a win-win situation if you have most, if not all of the following..
    You will need the following contact information of the other party:

• Name
• Address
• Phone number (if available)

    You will need any of the following proof and/or evidence: (the more the better)

• E-mail and/or Instant Message conversations
• Proof of shipment of item
• Proof of payment (Credit Card Bills, Check Statements, PayPal, etc.)

5. I paid for something online with a credit card, money order, check or cash and I never received the item. What should I do?

• If you paid with credit card, notify the credit card company, and inform them of the situation. Tell them you want to dispute the charge, and they will investigate.
• If you paid with a money order, you can go back to the place you bought the money order from or call the number that is on the receipt stub from the money order and have them do a 'stop payment'. What 'stop payment' does is, it prevents the person from cashing it in. But if the money order has been cashed already, there is nothing that can be done, unless you file for mail fraud. Also, the receipt stub that was on the money order can also be used as proof of payment, as well as proof of them cashing it when they track the money order.
• If you paid with a check, its similar to a money order. You can do a 'stop payment'. If the check has been cashed, there is nothing that can be done, unless you file for mail fraud. If the check has been cashed, you can ask your bank to for a bank statement concerning the check. This will be used as proof that the person cashed your check.
• If you paid in cash, this will be harder as there is no proof/receipt that you sent it. So, send at your own risk.

6. I ordered something online using PayPal. What should I do?
    PayPal's policy is that, you have 30-days to file a complaint. If after 30-days, you are out of luck. If you have not received a response and/or item within 20-days, file a complaint with PayPal. If by any chance, you do receive the item, you can cancel the complaint with PayPal. If the other party is at fault, PayPal will recover whatever money is owed to you, IF the money is in the other party's account. If there is no money in the account, there is nothing that can be done unless you used your credit card on PayPal to pay for the item (see FAQ #5).

7. Does there have to be a certain value before I can file for mail fraud?
    No. It's not the cost and/or value of the item, in order for you to file for mail fraud. It's the principle. You can file for mail fraud whether your lost or the item costs, $5.00, $100.00, or even $1,000.00. Mail fraud is a crime and a federal offense. Legal action can be taken against the the other party if they are found guilty if they do not return what is owed to the respectful owner.


    The following sites are places to file for mail fraud. I suggest filing as many as you can. This will not only help you, but will make the process quicker and notify the authorities of what the person is doing.

Contact your nearest local law enforcement agency and inform them of the situation.

U.S. Postal Inspection Service - http://www.usps.com/postalinspectors/
    USPS Mail Fraud Complaint Form - https://www.usps.com/postalinspectors/fraud/MailFraudComplaint.htm
    Mail-in Mail Fraud Complaint Form (.PDF) -- Adobe Acrobat is needed to view. - https://www.usps.com/postalinspectors/ps8165.pdf
    USPS Online Feedback Form - https://www.usps.com/postalinspectors/fraud/notice.htm
    Postal Inspector Office Locator - http://www.usps.com/ncsc/locators/find-is.html
    Mail: Inspection Service Support Group
    Attn: Fraud Section
    Ste 1250
    222 S Riverside Plaza
    Chicago, IL 60606-6100

Internet Fraud Complaint Center (IFCC) for the FBI - http://www.ic3.gov/
    IFCC Complaint Form - http://www.ic3.gov/complaint/

Federal Trade Commission - http://www.ftc.gov/
    FTC Consumer Complaint Form - https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01

National Fraud Information - http://www.fraud.org/
    National Fraud Complaint Form - http://63.222.159.194/repoform.htm
    Fraud Hotline
    1-800-876-7060
    Monday-Friday
    9am - 5pm Eastern Time

Better Business Bureau - http://www.bbb.org/
    BBB Online Complaint Form - http://bbbcomplaints.e-asp.net/Welcome.asp


Contact your nearest local law enforcement agency and inform them of the situation.

International Fraud - http://www.econsumer.gov/english/index.html
    econsumer.gov Complaint Form - https://www.econsumer.gov/imsn/wimsnery2$com.main?p_lang_seq=1

International Web Police - http://www.web-police.org/

Canadian Consumer Information Complaint Form - http://consumerinformation.ca/ComplaintCourier/index.cfm?lang=e

Phonebusters
P.O. Box 686
North Bay, Ontario
P1B 8J8
Canada
Toll Free Phone: (888) 495-8501
Toll Free Fax: (888) 654-9426
Email: info@phonebusters.com

Council of Better Business Bureaus
220 - 44 Byward Market Square
Ottawa, Ontario
K1N 7A2
Canada
Phone: (613) 789-5151
Fax: (613) 789-7044
Email: ccbbb@canadiancouncilbbb.ca


SquareTrade -- File a dispute. SquareTrade will be the mediator. - http://www.squaretrade.com/cnt/jsp/index.jsp
    SquareTrade Online Dispute Resolution Service -- FREE to file/$29.95 if mediator requested - https://www.squaretrade.com/odr/jsp/fil/filing_start_a.jsp;jsessionid=u1pvgl6rr1?vhostid=chipotle&stmp=squaretrade&cntid=u3pr6xix01&odrid=u1pvgl6rr1
    4 Step Process To Resolve Disputes - https://www.squaretrade.com/cnt/jsp/odr/learn_odr.jsp
    What is Online Dispute Resolution? - http://www.squaretrade.com/cnt/jsp/hlp/odr.jsp;jsessionid=gq861s6u12?vhostid=chipotle&stmp=squaretrade&cntid=gq861s6u12&cate=1&ques=1

PayPal Email Help Form - http://www.paypal.com/cgi-bin/webscr?cmd=_contact-general
PayPal Service Center: Call us at: 402-935-2050
    PayPal Customer Service Agents are available to help you during the following times:

• 4:00 AM PDT to 10:00 PM PDT Monday through Friday
• 6:00 AM PDT to 8:00 PM PDT on Saturday
• 8:00 AM PDT to 6:00 PM PDT on Sunday

We may only discuss an account with the account-holder. Please have the following information available when you call:

• Your telephone number
• Your email address
• The last 4 digits of your credit card or bank account registered with PayPal

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