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HOW TO AVOID NEGATIVE FEEDBACK ON EBAY : SELLERS

by: bj6-22( 895Feedback score is 500 to 999) Top 5000 Reviewer
9 out of 12 people found this guide helpful.
Guide viewed: 451 times Tags: SELLER | DEADBEAT BIDDERS | FEEDBACK | NEGATIVE | UNPAID ITEM


THESE ARE SOME STEPS TO TAKE AS A SELLER ON EBAY TO AVOID NEGATIVE FEEDBACK:

1) ALWAYS LIST & DESCRIBE ALL ITEM FLAWS, BIG & SMALL..TAKE ACTUAL ITEM PICTURES

( THIS ALSO TRIMS DOWN ON QUESTIONS)

2) ALWAYS CHARGE FAIR SHIPPING.

(COST OF MATERIALS & SHIPPING ONLY) IF YOU CHARGE HIGH SHIPPING COSTS, BUYERS FEEL RIPPED OFF)

3) ALWAYS PACKAGE ITEMS SECURLY

(PRETEND THAT YOUR SHIPPING COMPANY USES YOUR PACKAGE AS A CRASH TEST DUMMY)

4) ALWAYS LIST YOUR TERMS OF AUCTION CLEARLY

(WHEN  & HOW YOU WOULD EXPECT PAYMENT, YOUR SHIPPING OFFERED, & BIDDING REQUIREMENTS)

5)ALWAYS OPENLY COMMUNICATE WITH A POSITIVE ATTITUDE

(NO MATTER WHO YOU ARE "DEALING" WITH) TREAT EVERYONE AS YOU WOULD LIKE TO BE TREATED! (THERE IS A REACTION TO EVERY ACTION...SO PASS AROUND THE LOVE!!!)

6) ALWAYS RESPOND TO BUYERS QUESTIONS AS SOON AS POSSIBLE WITH CLEAR ANSWERS

(ANSWER THEIR QUESTION AS COMPLETLY AS POSSIBLE)

7) ALWAYS REPORT "DEADBEAT" BIDDERS BY USING YOUR REPORT AN UNPAID ITEM BUTTON

(THIS WILL GET YOUR FINAL VALUE FEE CREDITED BACK TO YOU + GIVE THE BUYER AN UNPAID ITEM STRIKE) EBAY ONLY ALLOWS A FEW STRIKES...SO THIS HELPS CLEAN UP EBAY.)

IF THEY DO NOT RESPOND TO THE DISPUTE, THEY CAN'T LEAVE YOU FEEDBACK (IT DOES NOT COUNT). THIS WILL HELP TO ELIMINATE "REVENGE NEGATIVE FEEDBACK"

8) ALWAYS SHIP YOUR ITEMS OUT AS QUICKLY AS POSSIBLE WITH THE FASTEST SHIPPING METHOD THAT CAN BE USED WITHIN WHAT THE BUYER PAID FOR SHIPPING.

9) TRY TO INSURE ALL FRAGILE ITEMS

(IF THEY BREAK, YOU CAN GIVE YOUR BUYER A REFUND & STILL NOT LOSE ANY OF YOUR MONEY...& YOU KNOW WE ALL LOVE MONEY!!)

10) ALWAYS LET THE BUYER LEAVE FEEDBACK FIRST...

(THAT WAY, THEY ARE MORE LIKELY TO CONTACT YOU FIRST BEFORE LEAVING NEGATIVE FEEDBACK, TO GIVE YOU A CHANCE TO WORK IT OUT)

11) ALWAYS! ALWAYS! RETURN POSITIVE FEEDBACK IMMEDIATLY!!

(IT MAKES YOUR BUYER FEEL APPRECIATED & THEY WILL BE MORE WILLING TO BUY FROM YOU AGAIN)

12) OH, AND PLEASE REMEMBER TO "TRY" TO USE PROPER GRAMMAR & SPELLING

13) USE DELIVERY CONFIRMATION ON ALL YOUR PACKAGES (THIS IS CHEAPER IF YOU PURCHASE YOUR LABELS THROUGH PAYPAL) THIS IS PROOF OF DELIVERY, SO THAT THE BUYER CAN'T CLAIM NOT RECEIVING THE ITEM

(IT STRESSES ME OUT AS A BUYER IF I THINK I'M DEALING WITH A DUMMY..I USUALLY AVOID THESE TYPES OF SELLERS UNLESS I'M DESPERATE!)ALTHOUGH NOBODY'S PERFECT...LEAST OF ALL ME.

I HOPE I HAVE HELPED!

 

I MAY COME BACK TO ADD MORE TIPS AS I GROW WITH EBAY, SO CHECK BACK!

 

IF I HAVE HELPED YOU OUT BY WRITING THIS GUIDE, PLEASE SHOW ME SOME LOVE & VOTE "YES" !!

THANK YOU!!

 


Guide ID: 10000000001861022Guide created: 09/14/06 (updated 10/08/08)

 
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