I have a some experience - (Titanium Elite - and I was pay $4.788 - according to instruction from Item detail on eBay, e-mails from Steve, 10/18/06 transaction was marking like a acquittance on eBay, 20 weeks ago, but The hot tub never arrived) Mr.Steve Lanni and Factory Direct Spa is not a serious ;o(( and eBay wasn´t help me.I'll never buy off Ebay again too - there just isn't any recourse, when things like this happen.