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FIRST OF ALL AUCTIVA IS NOT OWNED BY EBAY. COMMON MYTH
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How much does Auctiva cost?
All of the listing tools provided by Auctiva are absolutely FREE! We offer free unlimited image hosting, professionally designed templates, scheduling, supersized images, secure checkout, and much more!
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How can Auctiva provide free services and solutions?
We have an innovative revenue-sharing system for shipping insurance. We are able to obtain insurance policies in bulk and pass the savings on to you. We also have other fee-based services that we offer, such as classic.auctiva.com and Sellathon.com, that allow us to offer our seller solutions for free.
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I just signed up - why did all my listings disappear?
Don't worry - your listings are not gone forever! This happens as part of eBay's on-going fraud protection policies. Your listings will return after eBay has reviewed them - typically within 6 hours (though eBay offers no exact time guarantees.)
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Do I still have to pay eBay fees when listing through Auctiva?
Yes. But you pay less.
Using Auctiva you can:
o add a cross-promoting scrolling gallery
o add up to 24 images with supersizing in each listing
o add a professionally designed template
o and schedule your listings
...all without being assessed any additional eBay fees.
Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html
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Does Auctiva work with Amazon or Yahoo auctions?
At present, Auctiva can only be used as a listing tool for eBay.
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To which eBay sites can I post listings using Auctiva?
Auctiva can be used to post listings to eBay US, eBay UK, eBay CA, eBay AU, eBay DE, eBay Motors, and eBay Motors (Parts and Accessories)
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Does Auctiva support eBay eXpress?
Yes! As long as your item meets the eBay eXpress requirements it will be displayed on eBay eXpress as well.
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How do I transfer my current listings to Auctiva?
Once you have generated your eBay token, your active listings will be automatically copied to your Auctiva account. It typically takes 6-12 hours for all of your active listings to be imported into your Auctiva account and appended with the Auctiva Scrolling Gallery.
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What changes will be made to my active eBay listings when I sign up?
When you sign up for your Auctiva account and create an eBay token, your current eBay listings will automatically be imported into your Auctiva account, at which point they will be appended with our free Auctiva Scrolling Gallery and free Sellathon counter.
Both of these items are very valuable cross-marketing tools. The Auctiva Scrolling Gallery provides your customers with a quick look at the other items you have for sale on eBay, and the Sellathon counter provides a link that takes your customers to a gallery page showcasing all your items for sale.
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How do I prevent any future changes or additions to my eBay listings?
To prevent future additions to your listings, simply navigate to Account Settings under the My Account tab and change the settings under the Listing Enhancement section to reflect your preferences. Make sure to Update your Account Preferences at the bottom of that section to save your changes.
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Toolbar Problems
Sometimes toolbars installed on your browser can cause problems on certain webpages. Occasionally toolbars have caused problems with our HTML editor, causing buttons to be missing. If you experience problems with the editor you should try removing any toolbars you don't need, which may include Yahoo! Toolbar, Live Toolbar, and eBay toolbar.
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Can I list through Auctiva using the eBay Giving Works program?
Yes, Auctiva supports this program. The eBay Giving Works program allows you to donate a portion of any listing to the nonprofit organization of your choice. To use Giving Works you must first sign up through eBay. Visit eBay for more information http://www.ebaygivingworks.com/ns/sell.html.
Once you've signed up for Giving Works you can donate a portion of your Auctiva listing by:
1. Click on the blue New Listing link under the Listings tab
2. Locate the "eBay Giving Works" section found in the Item Details section under Start Price
3. Click on the blue Browse/Search button to choose a charity
4. Select the percentage you wish to donate by filling in the Donation % field, using numbers only, no decimals or symbols are allowed (Note: you must donate a minimum of 10% or $5.00 USD.)
Disclaimer: Giving Works is an eBay program and any questions regarding donations should be directed to eBay.
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Why do I keep getting logged out?
Cookies are small files stored on your computer that save data when you visit websites. We use cookies to keep you logged in as you move from page to page.
If you are having difficulty logging in or staying logged in, you may have cookies disabled.
Adjusting Cookie Preferences (Internet Explorer)
1. Press 'alt+t' then press 'o'
2. Click the Privacy tab
3. Click Sites
4. In the text field type "auctiva.com"
5. Click Allow
6. Click Ok
7. Click Ok
8. Close all browser windows and reopen
Adjusting Cookie Preferences (Firefox)
1. Press 'alt+t' then press 'o'
2. Click privacy tab
3. Click Exceptions
4. Type "auctiva.com"
5. Click Allow
6. Click Close
7. Click Ok
8. Close all browser windows and reopen
Also, make sure that you always have the Remember Me box checked when you are signing in.
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Spyware & Adware
Spyware and adware compromise your computer's security and can cause a lot of browsing problems. Keeping your virus protection software up to date as well as using a respected spyware removal tool will help keep your computer running its best.
Auctiva is in no way associated with spyware or adware.
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How do you ensure that your clocks are synchronized with eBay's?
We are synchronized with atomic clocks, resembling eBay's system. This gives incredible precision when using Auctiva to post listings on eBay.
Account
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What is an eBay token and why do I need one?
Auctiva does not have your eBay username or password, so in order for eBay to recognize you through our system, eBay must generate a token for you. A token is like a key just for your account so Auctiva and eBay can communicate about your account without using your username or password. If you don't generate an eBay token, you cannot use 95% of Auctiva's program, including the Auctiva Scrolling Gallery.
To generate your eBay token:
1. Click on the My Account tab
2. Click on the eBay Settings link
3. Click on the Get New Token link
When you click a Generate eBay Token button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on Agree and Continue, eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.
Below is the text of the agreement:
In order to fulfill your request to use Auctiva Corporation on eBay, we need to give Auctiva Corporation access to some information about you. This information will be encrypted in a way that Auctiva Corporation will only be able to use it to perform the following functions on your behalf:
o Display the status of items I sell.
Information that is currently available in the selling section of My eBay.
o List new items for sale, relist items, sell similar items, or make a second chance offer.
Perform item listing actions on my behalf using tools similar to Sell Your Item, etc...
o Add to item description or revise items for sale.
Perform revisions or additions to item listings on my behalf similar to Revise Your Item.
o Leave feedback or display my feedback. Perform feedback actions on my behalf such as leaving feedback or display my feedback.
For your security and protection, eBay requires your explicit consent before we will transfer any eBay transaction information to third parties. eBay strongly encourages you to read Auctiva Corporation's Terms and Conditions and Privacy Policy as their use of your eBay transaction information is controlled by those policies, and is not directly controlled by eBay.
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What if my eBay Token isn't working?
It is possible that the token required by Auctiva to perform actions on the eBay system on your behalf could become invalid or expire. When this happens you will need to regenerate the token for your account.
To generate your eBay token:
1. Click on the My Account tab
2. Click on the eBay Settings link
3. Click on the Get New Token link
When you click a Generate eBay Token button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on Agree and Continue, eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.
*
Why is there a billing section? I thought Auctiva was free!
All of Auctiva's standard services are free, but we have elective features you can purchase that would reflect in the billing section of your account:
o Auctiva Shipping Insurance
o Custom Gallery Templates
o Personalized Store Domains
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Can I use my email address or my eBay username as my Auctiva username?
Yes, you can use your email address or your eBay username as your Auctiva username.
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How do I change my Auctiva username?
You must file a support request to change your Auctiva username. In the support request, please include what you would like your new username to be.
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How do I change my password?
Login and go to Change Password page.
or
1. Log into your Auctiva account
2. Click on the My Account tab
3. Click on Change Password
4. Enter your old and new passwords in the assigned fields and click the blue Change Password button
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* Close All
How much does Auctiva cost?
All of the listing tools provided by Auctiva are absolutely FREE! We offer free unlimited image hosting, professionally designed templates, scheduling, supersized images, secure checkout, and much more!
*
How can Auctiva provide free services and solutions?
We have an innovative revenue-sharing system for shipping insurance. We are able to obtain insurance policies in bulk and pass the savings on to you. We also have other fee-based services that we offer, such as classic.auctiva.com and Sellathon.com, that allow us to offer our seller solutions for free.
*
I just signed up - why did all my listings disappear?
Don't worry - your listings are not gone forever! This happens as part of eBay's on-going fraud protection policies. Your listings will return after eBay has reviewed them - typically within 6 hours (though eBay offers no exact time guarantees.)
*
Do I still have to pay eBay fees when listing through Auctiva?
Yes. But you pay less.
Using Auctiva you can:
o add a cross-promoting scrolling gallery
o add up to 24 images with supersizing in each listing
o add a professionally designed template
o and schedule your listings
...all without being assessed any additional eBay fees.
Please visit the following link for the eBay fee structure: http://pages.ebay.com/help/sell/fees.html
*
Does Auctiva work with Amazon or Yahoo auctions?
At present, Auctiva can only be used as a listing tool for eBay.
*
To which eBay sites can I post listings using Auctiva?
Auctiva can be used to post listings to eBay US, eBay UK, eBay CA, eBay AU, eBay DE, eBay Motors, and eBay Motors (Parts and Accessories)
*
Does Auctiva support eBay eXpress?
Yes! As long as your item meets the eBay eXpress requirements it will be displayed on eBay eXpress as well.
*
How do I transfer my current listings to Auctiva?
Once you have generated your eBay token, your active listings will be automatically copied to your Auctiva account. It typically takes 6-12 hours for all of your active listings to be imported into your Auctiva account and appended with the Auctiva Scrolling Gallery.
*
What changes will be made to my active eBay listings when I sign up?
When you sign up for your Auctiva account and create an eBay token, your current eBay listings will automatically be imported into your Auctiva account, at which point they will be appended with our free Auctiva Scrolling Gallery and free Sellathon counter.
Both of these items are very valuable cross-marketing tools. The Auctiva Scrolling Gallery provides your customers with a quick look at the other items you have for sale on eBay, and the Sellathon counter provides a link that takes your customers to a gallery page showcasing all your items for sale.
*
How do I prevent any future changes or additions to my eBay listings?
To prevent future additions to your listings, simply navigate to Account Settings under the My Account tab and change the settings under the Listing Enhancement section to reflect your preferences. Make sure to Update your Account Preferences at the bottom of that section to save your changes.
*
Toolbar Problems
Sometimes toolbars installed on your browser can cause problems on certain webpages. Occasionally toolbars have caused problems with our HTML editor, causing buttons to be missing. If you experience problems with the editor you should try removing any toolbars you don't need, which may include Yahoo! Toolbar, Live Toolbar, and eBay toolbar.
*
Can I list through Auctiva using the eBay Giving Works program?
Yes, Auctiva supports this program. The eBay Giving Works program allows you to donate a portion of any listing to the nonprofit organization of your choice. To use Giving Works you must first sign up through eBay. Visit eBay for more information http://www.ebaygivingworks.com/ns/sell.html.
Once you've signed up for Giving Works you can donate a portion of your Auctiva listing by:
1. Click on the blue New Listing link under the Listings tab
2. Locate the "eBay Giving Works" section found in the Item Details section under Start Price
3. Click on the blue Browse/Search button to choose a charity
4. Select the percentage you wish to donate by filling in the Donation % field, using numbers only, no decimals or symbols are allowed (Note: you must donate a minimum of 10% or $5.00 USD.)
Disclaimer: Giving Works is an eBay program and any questions regarding donations should be directed to eBay.
*
Why do I keep getting logged out?
Cookies are small files stored on your computer that save data when you visit websites. We use cookies to keep you logged in as you move from page to page.
If you are having difficulty logging in or staying logged in, you may have cookies disabled.
Adjusting Cookie Preferences (Internet Explorer)
1. Press 'alt+t' then press 'o'
2. Click the Privacy tab
3. Click Sites
4. In the text field type "auctiva.com"
5. Click Allow
6. Click Ok
7. Click Ok
8. Close all browser windows and reopen
Adjusting Cookie Preferences (Firefox)
1. Press 'alt+t' then press 'o'
2. Click privacy tab
3. Click Exceptions
4. Type "auctiva.com"
5. Click Allow
6. Click Close
7. Click Ok
8. Close all browser windows and reopen
Also, make sure that you always have the Remember Me box checked when you are signing in.
*
Spyware & Adware
Spyware and adware compromise your computer's security and can cause a lot of browsing problems. Keeping your virus protection software up to date as well as using a respected spyware removal tool will help keep your computer running its best.
Auctiva is in no way associated with spyware or adware.
*
How do you ensure that your clocks are synchronized with eBay's?
We are synchronized with atomic clocks, resembling eBay's system. This gives incredible precision when using Auctiva to post listings on eBay.
Account
*
What is an eBay token and why do I need one?
Auctiva does not have your eBay username or password, so in order for eBay to recognize you through our system, eBay must generate a token for you. A token is like a key just for your account so Auctiva and eBay can communicate about your account without using your username or password. If you don't generate an eBay token, you cannot use 95% of Auctiva's program, including the Auctiva Scrolling Gallery.
To generate your eBay token:
1. Click on the My Account tab
2. Click on the eBay Settings link
3. Click on the Get New Token link
When you click a Generate eBay Token button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on Agree and Continue, eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.
Below is the text of the agreement:
In order to fulfill your request to use Auctiva Corporation on eBay, we need to give Auctiva Corporation access to some information about you. This information will be encrypted in a way that Auctiva Corporation will only be able to use it to perform the following functions on your behalf:
o Display the status of items I sell.
Information that is currently available in the selling section of My eBay.
o List new items for sale, relist items, sell similar items, or make a second chance offer.
Perform item listing actions on my behalf using tools similar to Sell Your Item, etc...
o Add to item description or revise items for sale.
Perform revisions or additions to item listings on my behalf similar to Revise Your Item.
o Leave feedback or display my feedback. Perform feedback actions on my behalf such as leaving feedback or display my feedback.
For your security and protection, eBay requires your explicit consent before we will transfer any eBay transaction information to third parties. eBay strongly encourages you to read Auctiva Corporation's Terms and Conditions and Privacy Policy as their use of your eBay transaction information is controlled by those policies, and is not directly controlled by eBay.
*
What if my eBay Token isn't working?
It is possible that the token required by Auctiva to perform actions on the eBay system on your behalf could become invalid or expire. When this happens you will need to regenerate the token for your account.
To generate your eBay token:
1. Click on the My Account tab
2. Click on the eBay Settings link
3. Click on the Get New Token link
When you click a Generate eBay Token button, you are redirected to the eBay sign-in screen. eBay requests that you specifically agree to let them share necessary information from your eBay account with Auctiva Corporation for Auctiva functions. When you click on Agree and Continue, eBay assigns the token and you are switched back to the Auctiva screen with your eBay identity linked.
*
Why is there a billing section? I thought Auctiva was free!
All of Auctiva's standard services are free, but we have elective features you can purchase that would reflect in the billing section of your account:
o Auctiva Shipping Insurance
o Custom Gallery Templates
o Personalized Store Domains
*
Can I use my email address or my eBay username as my Auctiva username?
Yes, you can use your email address or your eBay username as your Auctiva username.
*
How do I change my Auctiva username?
You must file a support request to change your Auctiva username. In the support request, please include what you would like your new username to be.
*
How do I change my password?
Login and go to Change Password page.
or
1. Log into your Auctiva account
2. Click on the My Account tab
3. Click on Change Password
4. Enter your old and new passwords in the assigned fields and click the blue Change Password button
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Guide created: 05/16/09
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