I used to get paid to teach customer service, so I'd like to share some helpful techniques you can use here on Ebay. Without face to face transactions in the virtual world, even the importance of the product you are selling, no matter how high in demand, is still secondary in importance to your customer service! We all know first impressions count. Since a customer on Ebay can jump around from auction to auction and store to store, this is a good place to start! Get your self ready as soon as you turn your computer on- put your customer service hat on. Many of us work from home on Ebay part or full time. Throughout your time managing your sales, you must set your personal emotions aside. Forget the daily irritations and disruptions and other more serious personal problems you have at the moment and put a smile on your face. Your sadness, anxiety or  frustration for example will set the mood for your transaction and inspire or destroy your selling experience. If you have an expression on your face as though the customer can see you, your words and actions will reflect this emotion and mind set.  Consider that what you are selling is Courtesy, Help and a Welcoming Attitude and your auctions and communication with buyers will become powerful positive selling tools to create happy and repeat customers. When the 20th buyer in a row asks you if you combine shipping when it is written on every auction and your store front, and your promotion box, etc. Your winning smile and attitude will help you keep your cool and remain positive so your reply can be, "Yes! I love to combine the shipping!" I know you are thinking- this is crazy- but isn't it crazier to lose a customer? You must be willing to attract and keep a potential and real customer.  Here are some tips;

 Be flexible, adjust to the customer's needs, understand they may change their minds

 Respect the customer

 Be willing to provide for and understand special needs

Offer help

 Keep your cool, maintain emotional control

 Don't take things personally

Don't pass judgement or jump to conclusions

Be professional

 Finally, make a good last impression. Thank the customer, Be gracious no matter how bad the transaction may have been. Add even the smallest gift, wrapping or nice note to your shipping.

 I genuinely wish you success! Happy Selling!