Now that sellers cannot leave feedback for buyers, it's important to let the occasional loons and nuts know that they should contact you first if there's a problem with their item arriving late or broken. 

If the Post Office breaks the item in transit or delivers it late, a hot-head buyer can vent rage at you with bad feedback.

Or a buyer who's certifiably insane might think that leaving you bad feedback will silence the voices in his head...before you have a chance to refund his money or send him a replacement.

We had one such buyer from Hawaii who acted like he'd been smoking coconuts. 

He was angry that his video item didn't arrive over the ocean in 4 days.

When we informed him he could keep the video and we'd refund his money, he sent us a long treatise on how plastic videos are polluting the earth and that "asking him to keep a non-biodegradable product threatened the environment" and "showed our arrogance". 

He left us bad feedback saying we were "crooks".

If only he had taken the Thorazine & Lithium correctly like the the mental ward instructed.

So because of instances like these, our store, Treasure Chest Antiques and Movies, has now started putting print-out sheets in the packages we send telling buyers that, if by chance, their item arrives late or is broken to contact us first before leaving feedback. 

We save this statement in Microsoft Word so we can print it over and over for the packages we ship.

If you use a flyer such as this, you too might reduce bad feedbacks from newbies, hotheads and buyers who give mental health a bad name.

A new eBay buyer will know that you'll resolve the issue and they don't have to assume you're a scammer whose just burned them. 

As it stands now, any buyer who is a few cards shy of a full deck can leave bad feedback for any reason whatsover. 

A flyer won't stop all the nuts from zapping you with bad feedback, but it can reduce the number of instances. 

Try our "calming-flyer-method" and see if boiling buyers can be reduced to a simmer with a little reason and fairness from you.