COMMUNICATION: PLEASE MAINTAIN A CURTEOUS COMMUNICATION !!!
ALSO DO NOT RETALIATE WHEN ONE FILES A CLAIM, OR SAYS THAT HE DIDNT GET THE ITEM-  IF THE TRACKING NUMBER DOESNT UPDATE- AND SOMETIEMS IT DOESNT - ASK THE BUYER TO WAIT ANOTHER WEEK TELLING THEM THAT IT'S PROBABLY HELD AT CUSTOMS. IT IS YOUR RESPONSABILITY AND OBLIGATION, AS PER PAYPAL TO GET A TRACKING NUMBER.
NEVER ACCUSE OR BLAME THE BUYER !!! IT'S NOT HIS FAULT !!!!! KEEP A RESPECTFUL TONE- THAT WAY HE MAY NOT FILE A CLAIM.

IT IS GOOD TO WRITE A MESSAGE TO YOUR BUYER BOTH IN ENGLISH, AND IN HIS LANGUAGE- YOU CAN USE DICTIONARY.COM , TRANSLATOR  TO TRANSLATE MOST LANGUAGES. (THE TRANSLATION IS NOT ALWAYS PERFECT - BUT IT'S BETTER THAN NOTHING)

OFTEN BUYERS DO NOT SPEAK GOOD ENGLISH, AND MAY NOT UNDERSTAND YOUR WRITING, THIS IS A DOUBLE CHECH, MAKING SURE YOUR MESSAGE WAS UNDERSTOOD BETTER. (SO WHAT I DO I WRITE THE MESSAGE IN ENGLISH, THEN I GO AND HAVE THAT MESSAGE TRANSLATED, AND I COPY THE TRANSLATION BELOW THE ENGLISH MESSAGE.

KEEP THE FUN OUT THERE, AS I AM SEEING THAT MANY SELLER REFUSE TO SHIP INTERNATIONALLY - THIS IS A LARGE eBAY COMMUNITY, AND EXCLUDING EBYERS THAT ARE NOT FROM YOUR COUNTRY IS NOT GOOD.