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Recently I was looking to purchase a Lion King DVD. I was browsing and it was very difficult to filter the bootleg DVD's with the real DVD's.
When I finally came across a listing for the Platinum Version which I was looking for I snatched it up at a cheap price (Disney Platinum DVD's are the most sought after Disney DVD's). I compared the UPC listed in the auction to the real thing so I assumed I was safe.
A few days later I get the DVD and to my surprise it was definitely a bootleg. I took a digital picture of the DVD and a picture of the UPC and filed a chargeback with Paypal.
Obviously the seller furnished the delivery confirmation receipt and tracking number which shows I received the DVD.
Contrary to popular belief where paypal makes a decision without any thought, I still won my case.
I furnished every bit of evidence including pictures, the seller's stated UPC code in their auction and a picture of the actual DVD he sent me.
I won my case and received my money back despite him furnishing a confirmation number and the seller with a high rating is no longer a registered user on eBay.
So there's several points to this story.
-When buying DVD's always compare the UPC Codes (if the wrong one is sent, you will win your Paypal case)
-When purchasing a DVD and the seller says "this is not a bootleg" do not trust the writing. Go by the UPC code.
-When filing a claim with paypal, make sure you submit all the evidence the first time around. Paypal is very swift and the give you a yes or no decision. You want to make sure with the 1 chance you get, you nail it. Take pictures if you need to and document everything.
Thanks for reading. Please let eBay know if this helped you purchasing DVD's and gave you tips on how to win chargebacks when the seller furnishes a Confirmation Number.
When I finally came across a listing for the Platinum Version which I was looking for I snatched it up at a cheap price (Disney Platinum DVD's are the most sought after Disney DVD's). I compared the UPC listed in the auction to the real thing so I assumed I was safe.
A few days later I get the DVD and to my surprise it was definitely a bootleg. I took a digital picture of the DVD and a picture of the UPC and filed a chargeback with Paypal.
Obviously the seller furnished the delivery confirmation receipt and tracking number which shows I received the DVD.
Contrary to popular belief where paypal makes a decision without any thought, I still won my case.
I furnished every bit of evidence including pictures, the seller's stated UPC code in their auction and a picture of the actual DVD he sent me.
I won my case and received my money back despite him furnishing a confirmation number and the seller with a high rating is no longer a registered user on eBay.
So there's several points to this story.
-When buying DVD's always compare the UPC Codes (if the wrong one is sent, you will win your Paypal case)
-When purchasing a DVD and the seller says "this is not a bootleg" do not trust the writing. Go by the UPC code.
-When filing a claim with paypal, make sure you submit all the evidence the first time around. Paypal is very swift and the give you a yes or no decision. You want to make sure with the 1 chance you get, you nail it. Take pictures if you need to and document everything.
Thanks for reading. Please let eBay know if this helped you purchasing DVD's and gave you tips on how to win chargebacks when the seller furnishes a Confirmation Number.
Guide created: 12/13/06 (updated 08/24/09)
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