( 
)OK, the final section for PayPal, the Complaint process. You ordered an item 2 weeks ago and haven't recieved it, nor have your talked to the seller since then. What do you do to get your money? Here's how the Protection Plan ties in.
The Buyer Complaint Policy allows PayPal to step in to contact the buyer and for lack of a better term, force the buyer to respond. This is a back up method to the best method, talk to the other party, via email or phone number.
What do I have to do to file a complaint?
The claim needs to be filed within 45 days from the date of purchuse. You must have not recieved the item, or it is significantly not as described. NOTE: Even if the claim is justified, the buyer is not guaranteed to get their money back, this is only if the funds are available in the seller's account.
This is only applies to tangible, physical goods which can be shipped. So the plot of land you bought to get then title of "Sir" is not elegiable, nor is the sword you ordered for World of Warcraft. If you got the item, but are disapointed or the item did not meet your expectations, that does not qualify as significantly not as described. The other option is non-reciept. That is clear cut.
To cover some purchuses, the eBay’s Standard Purchase Protection Program is there to help cover up to $200 -$25 processing fee.
How do I do it?
First, try to contact the seller. Many disputes can be resolved quickly and easily if you just talk. If you can't then go to the PayPal’s Resolution Center and click on file a claim. This will walk you through the rest of the process. PayPal will then investigate the claim and attempt to get the money to the buyer. You do have 45 days from the date of purchuse to file a claim.
For non-reciept, PayPal will try to get a tracking number from the buyer. If they can not get it, then they try to get the money. If there is more then 1 claim against a seller, then the first case to close will get the money, There may be insufficient funds in the seller's account when the buyer's case is resolved. Again: RECOVERY OF YOUR CLAIM IS NOT GUARANTEED.
The other type of claim is a Chargeback. This is when a buyer complains to their Credit Card company. PayPal then tries to defend the seller. This can be filed more then 45 days after the purchuse. It also may cover not as described, not just non-delivery. The buyer may not have a claim with their credit card company and with PayPal open at the same time. PayPal will close their claim when informed about a chargeback.
"PayPal reserves the right to terminate or limit account access privileges of buyers who misuse the credit card chargeback process to get their money back and keep the goods, or to recover payment twice for the same dispute, or who file three or more chargebacks per 12-month period that are ruled invalid by the applicable card association or card issuer." IE, abuse it and PayPal can limit or cancel a buyer's account.
Seller Responsibility's:
The amount of the dispute will be put on hold from the seller's account at the begining of a dispute. At the end of a dispute, the Seller Protection Policy will kick in if you have qualified for it. The seller is required to respond in a timely manner to any claims made against them. If they fail to respond, then they may forfit their right to the Protection Policy.
Happy Selling to you.
The Buyer Complaint Policy allows PayPal to step in to contact the buyer and for lack of a better term, force the buyer to respond. This is a back up method to the best method, talk to the other party, via email or phone number.
What do I have to do to file a complaint?
The claim needs to be filed within 45 days from the date of purchuse. You must have not recieved the item, or it is significantly not as described. NOTE: Even if the claim is justified, the buyer is not guaranteed to get their money back, this is only if the funds are available in the seller's account.
This is only applies to tangible, physical goods which can be shipped. So the plot of land you bought to get then title of "Sir" is not elegiable, nor is the sword you ordered for World of Warcraft. If you got the item, but are disapointed or the item did not meet your expectations, that does not qualify as significantly not as described. The other option is non-reciept. That is clear cut.
To cover some purchuses, the eBay’s Standard Purchase Protection Program is there to help cover up to $200 -$25 processing fee.
How do I do it?
First, try to contact the seller. Many disputes can be resolved quickly and easily if you just talk. If you can't then go to the PayPal’s Resolution Center and click on file a claim. This will walk you through the rest of the process. PayPal will then investigate the claim and attempt to get the money to the buyer. You do have 45 days from the date of purchuse to file a claim.
For non-reciept, PayPal will try to get a tracking number from the buyer. If they can not get it, then they try to get the money. If there is more then 1 claim against a seller, then the first case to close will get the money, There may be insufficient funds in the seller's account when the buyer's case is resolved. Again: RECOVERY OF YOUR CLAIM IS NOT GUARANTEED.
The other type of claim is a Chargeback. This is when a buyer complains to their Credit Card company. PayPal then tries to defend the seller. This can be filed more then 45 days after the purchuse. It also may cover not as described, not just non-delivery. The buyer may not have a claim with their credit card company and with PayPal open at the same time. PayPal will close their claim when informed about a chargeback.
"PayPal reserves the right to terminate or limit account access privileges of buyers who misuse the credit card chargeback process to get their money back and keep the goods, or to recover payment twice for the same dispute, or who file three or more chargebacks per 12-month period that are ruled invalid by the applicable card association or card issuer." IE, abuse it and PayPal can limit or cancel a buyer's account.
Seller Responsibility's:
The amount of the dispute will be put on hold from the seller's account at the begining of a dispute. At the end of a dispute, the Seller Protection Policy will kick in if you have qualified for it. The seller is required to respond in a timely manner to any claims made against them. If they fail to respond, then they may forfit their right to the Protection Policy.
Happy Selling to you.
Guide created: 01/24/06 (updated 04/03/09)
Thank you for voting. If your vote meets our 