This is the sequel to my previous writtng regarding Liguidation.com and
Liquidities Inc. I wanted to write this follow-up, to part one of this
subject, to help potential buyers/customers of Liquidation.com
understand, vicariously through me, what a mistake it is to do business
with this company. This essay will focus more on the actual dispute
process that I am currently enduring in an effort to be reimbursed by
Liquidation.com for the gross misrepresentation of the product they sold
me.
As of this writing I am two business days into the dispute process regarding my transaction. For those not familiar with my case, I purchased twenty (20) Treo 600 PDA Phones that were billed as used; tested for power on only; and that came with chargers and one stylus pencil for each Treo as an "added bonus." When I recieved the box, which was actually a USPS Priority mail box, which had been turned in-side-out and further contained an unused Flat Rate USPS Priority Mail Box (which cost $8.10 anywhere in the lower 48 for contents up to 70 lbs, but for which I paid more than $40 shipping), there were only ninteen phones, no stylus pencils (not a single one), and there were in adequate numbers of chargers and even one charger that didn't even belong to the particular ilk of phone I had purchased. Additionally, half of the phones wouldn't accept a charge and "power on." The auction guaranteed that all the phones had been "tested " for "power on only" which implies, even in the most conservative of interpretations, that you can turn them on; they will stay on; and you can turn them off. Half of them did not even accept a charge never mind turn on.
Liquidation.com says that they will honor refunds ONLY if there is a GROSS MISREPRESENTATION of the product (yet their dispute form offers three different complaint categories). These were billed ain yhr auction as used PDS phones (not salvage), and I don't know what could be more of a gross misrepresentation than that. So, I follow the instructions on how to complete a dispute (You only have two days to examine the merchandise to determine if you even have standing for a dispute to begin with, according to their policy). So I jump throgh my forth point of contact and make this happen. The I realize tha when I offer a return policy through eBay, I give 7-10 days. So I ask; Who are these jamokes?
So you have to provide samples, per their policy, mailed to them via UPS (which they must recieve within three business days of your receipt of the merchandise or your dispute will be DENIED, (wait a second; I though I had two days to determine it these things were jacked up to begin with) excluding LSI (Liquidities Services Inc.) observed holidays. So I provide the sample, which cost me $45 dollars to send to them by the deadline for review by they're specialist, or I mean Dispute Coordinator! Who are these jamokes??
So now I'm $1700 plus into my nightmare, and my prediction is this; there will be no refund; magically they will find a way to power these things up, even if for a split second, to render my dispute null and void; then I will take my video tape of the phones, after being charged for 24 hours and not powering up/on, to the Maryland Attorney General's Office with the rest of my documentation and be in a fight for a refund for a long time....And the question still begs...was it worth doing business with those jamokes at Liquidation.com???....Nope!
If you do decide to do business with Liquidation.com or Liquidities Inc., stay clear of the vendor "Onlinereturns" as he is a rip-off artist!
As of this writing I am two business days into the dispute process regarding my transaction. For those not familiar with my case, I purchased twenty (20) Treo 600 PDA Phones that were billed as used; tested for power on only; and that came with chargers and one stylus pencil for each Treo as an "added bonus." When I recieved the box, which was actually a USPS Priority mail box, which had been turned in-side-out and further contained an unused Flat Rate USPS Priority Mail Box (which cost $8.10 anywhere in the lower 48 for contents up to 70 lbs, but for which I paid more than $40 shipping), there were only ninteen phones, no stylus pencils (not a single one), and there were in adequate numbers of chargers and even one charger that didn't even belong to the particular ilk of phone I had purchased. Additionally, half of the phones wouldn't accept a charge and "power on." The auction guaranteed that all the phones had been "tested " for "power on only" which implies, even in the most conservative of interpretations, that you can turn them on; they will stay on; and you can turn them off. Half of them did not even accept a charge never mind turn on.
Liquidation.com says that they will honor refunds ONLY if there is a GROSS MISREPRESENTATION of the product (yet their dispute form offers three different complaint categories). These were billed ain yhr auction as used PDS phones (not salvage), and I don't know what could be more of a gross misrepresentation than that. So, I follow the instructions on how to complete a dispute (You only have two days to examine the merchandise to determine if you even have standing for a dispute to begin with, according to their policy). So I jump throgh my forth point of contact and make this happen. The I realize tha when I offer a return policy through eBay, I give 7-10 days. So I ask; Who are these jamokes?
So you have to provide samples, per their policy, mailed to them via UPS (which they must recieve within three business days of your receipt of the merchandise or your dispute will be DENIED, (wait a second; I though I had two days to determine it these things were jacked up to begin with) excluding LSI (Liquidities Services Inc.) observed holidays. So I provide the sample, which cost me $45 dollars to send to them by the deadline for review by they're specialist, or I mean Dispute Coordinator! Who are these jamokes??
So now I'm $1700 plus into my nightmare, and my prediction is this; there will be no refund; magically they will find a way to power these things up, even if for a split second, to render my dispute null and void; then I will take my video tape of the phones, after being charged for 24 hours and not powering up/on, to the Maryland Attorney General's Office with the rest of my documentation and be in a fight for a refund for a long time....And the question still begs...was it worth doing business with those jamokes at Liquidation.com???....Nope!
If you do decide to do business with Liquidation.com or Liquidities Inc., stay clear of the vendor "Onlinereturns" as he is a rip-off artist!
Guide created: 07/06/06 (updated 07/23/08)


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