Buying a business phone system can be very expensive, especially if you are operating a new business and aren't prepared for the expense. One way to help keep costs low is to purchase a refurbished business phone system. These products have been refurbished to like-new condition. All refurbished phones and equipment are double tested. You can purchase VoIP and wireless technology for much less when compared to buying new phones.

Which System to Choose or what is best for you and your business?

• Small Business Phone Systems :
  One-X Quick Edition or Partner Systems
  
• Mid-Sized Business Phone Systems:
  IP Office and Partner ACS
  
• Large Business Phone Systems:
  Definity and IP Office

Small Business Phone Systems

A small business phone system from Avaya will make sure every call gets through to the right person in your office in a fast and professional manner. Help your office enhance customer service and increase productivity while protecting your bottom line. A small business phone system processor like the Partner Phone System or One-X Quick Edition have a wide range of built-in features that can be easily tailored to meet your unique communications needs.

(a) One-X Quick Edition Phone System for Small Businesses

The Avaya One-X Quick Edition VOIP Systems deliver industry-leading communications capabilities to small and branch offices. The VOIP systems supports everything from basic voice to Internet access, all from a single platform - helping to make it highly cost effective and easy to install, service, maintain, and grow. The Avaya One-X Quick Edition VOIP Systems have been designed to meet the communications needs of small businesses. It's flexible and scalable, and can grow as your company grows, up to 20 lines can be added.

The Demo Link Could not be placed here.  Please go to our site at:
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PC Editor's Choice Magazines Review
One-X Quick Edition is PC Magazines Editors' Choice.

Avaya uses software from newly acquired Nimcat Networks to create a much improved peer-to-peer phone system for smaller VoIP networks. Unlike earlier versions of this SIP-based phone system, Avaya’s phones offer improved management and more features. Forthcoming support for integration with SIP, PBX, and service provider phone systems will fill a gap in peer-to-peer systems.

Benefits to Branch Offices

• For small branches of larger enterprises with less than 20 users, Avaya one-X Quick Edition provides a cost effective way for IT / Telecom Managers to rapidly deploy head office functionality in remote sites.
• Simple installation - Quicker onsite installation process, reduces or eliminates the need for onsite technical support.
• Low Total Cost of Ownership - with the elimination of centralized servers install, ongoing management and maintenance is reduced, eliminating associated costs.
• Extend Headquarters Functionality - deployment of business features such as voicemail, conferencing, and auto attendant means increased branch office productivity.
   

Benefits for Small Businesses

• For small businesses of less than 20 users, the Avaya one-X™ Quick Edition provides a cost effective way to get access to large enterprise features at a fraction of the cost.
• Scalable - Simply purchase telephones as they are needed, keeping costs down and allowing small businesses grow quickly and easily.
• Simple Installation - simply plug the phones in to the LAN and they automatically find and backup each other.
• Productivity - Intelligent communications enhance small business productivity through increased collaboration and communication.
• Low Total Cost of Ownership - with the elimination of centralized server installation charges, ongoing management and maintenance fees are reduced; all there is to support are the telephones and the software that makes it all possible.

Mid-Sized Business Phone Systems

(a) Partner Phone System for Small & Mid-Sized Businesses

Partner Advanced Communications System (ACS) was developed to meet the small business and mid-sided business needs for more powerful systems that are easy to use and upgrade.

It grows up to 40 telephones and 15 outside lines. The Partner has all of the features you want, plus you can add voicemail.  This gives you the flexibility to easily extend your Partner system as your needs change.

In the past, the small business had to get a large phone system just to get the additional features that were provided with those larger systems; not anymore! The power and flexibility of the Partner ACS are enhanced by the ease with which customers can upgrade the system software as more features become available using optional state-of-the-art PCMCIA PC cards that slide into the main processor.

Partner ACS systems deliver reliable communications capability that you and your business will use long into the future. The Partner telephone system delivers the features you want and expect in a communications system. Use it with your choice of telephone sets made specifically for Partner communications systems and you'll have all the call controls you need.

Partner ACS can also connect most business phones, modems, fax machines, credit card readers, and other communications equipment directly to the ACS, without any special adapters or help from an service technician.

Partner grows so nothing goes to waste. You can continue to use your original system processor along side additional modules for up to 15 lines and 40 telephones.

For backup at those times when you can't get to every call right away, make sure callers get through to your business with Automatic System Answer (ASA). It can automatically answer calls with a friendly greeting and send each caller to an available employee or phone extension.

Be responsive to customers 24 hours a day, with one of the voice mail options available. Greet callers with your personalized recording and access their messages anywhere, at anytime, from a touch tone phone.

When your out of the office, have your Partner voice mail system automatically call you at any phone number to alert you to a new message in your mailbox by using the outcalling feature. The system can dial up to five numbers in turn, such as your cell phone first, then your car phone, home office, home phone and pager. When you receive a call from the system, you can log directly into your voice mailbox and retrieve the message on the spot from anywhere. 

(b) IP Office Phone System for Mid-Sized & Large Businesses

The IP Office system is top of the converged voice and data technology platform. Avaya IP Office has voice and data applications formerly reserved for only the largest corporations. Top quality customer service with easy to use tools are now here for the smallest of companies. IP Office has a full range of tools that have been put together into this cost effective system. Remote LAN access, Computer Telephony Integration, customer management, broadband internet access and voice mail are just a few of the needs of small to medium businesses delivered by Avaya's IP Office System.

The Benefits of IP Office at a Glance:

• IP Office Eliminates Costs. IP Office will help you lower the cost of communications with capabilities like conferencing, making calls over a managed Internet service (VOIP).
• IP Office is Reliable - Avaya IP Office has the track record businesses like your can reply on. IP Office is was selected as a " product of the year 2002" by Communications Convergence Magazine.
• IP Office is Accessible - IP Office has flexible options for call / message forwarding and one number reachability, IP Office keeps everyone in touch no matter where you are.
• IP Office will serve better and serve more - It gives your customer sales with all the reporting capabilities your need. The service center is designed for your needs and your budget. It delivers service that builds sales and loyalty.
• IP Office is ready to grow as your business grows - Capacities: 2-360 extensions. Up to 192 lines.

 3 key things to you need to know about IP Office....

What is it?

A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. Pay as you go.

How can I use it in my business?

To connect with colleagues and customers... simplify access to information.. keep remote workers in touch. To save money through conferencing, networking, time/call management, VoIP and more.

What are my choices?

Does your business have one location? Multiple locations? Are you a branch office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, application and phones, as you need them. Whether you have 2 employees, 200 or more, Avaya IP Office is the right choice for your business.

The Demo Link Could not be placed here.  Please go to our site at:
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(b) Partner Phone System for Mid-Sized Businesses

Information Shown Above

Large / Enterprise Business Phone Systems

A  large business phone system from Avaya will make sure every call gets through to the right person in your office in a fast and professional manner.

(a) Definity Phone System for Large Businesses

 The Definite Phone System is expandable from the smallest configuration of about 40 stations up to the total capacity of 25,000 stations.

Across the range of system sizes, all port circuits, terminals, wiring, and software translations can be simply expanded through the addition of new components. If you're looking to invest in new technology that can help you manage and reduce costs in order to grow your enterprise, this is the one for you. Definity Business Communications System (BCS) is a new product line within the Definity family. This system works especially well for people who require applications such as network access, collaboration, messaging, and detailed customer service. Definity BCS is designed to meet your needs for reliable service long into the future. It is designed for customers who want the core competencies, such as reliability, performance and security.

If you're looking to invest in new technology that can help you manage and reduce costs in order to grow your enterprise business, the Definity BCS phone system is the system for you.

Definity BCS supports the different ways people work today. It allows employees, customers, and suppliers to communicate in virtually any medium across any number of locations, using advanced networking applications. For example, Definity BCS allows your business to connect to the public telephones network via facilities such as Ground Start, Loop Start, Direct Inward Dialing (DID), Integrated Systems Digital Network (ISDN), Q-SIG, and Centralized Automatic Message Accounting (CAMA) trunks.

In addition, Definity BCS has the flexibility to support today's local and long distance infrastructures as well as the changing world of the telecom providers. The system is adaptable to any national numbering plan and supports multiple simultaneous service providers. Depending on the service provider or providers you use, Definity BCS can route calls for all public network calls based on the preferred - typically the least expensive route available at the time the call is placed.

Flexible Coverage, More Efficient Call Handling

Definity BCS call coverage provides a series of traffic flow paths to ensure that calls are routed and handled by proper, designated extensions-helping to ensure that all your calls are handled by qualified, knowledgeable employees. Call Coverage redirects calls to alternate extensions when the original called party is not available. You determine the criteria for redirecting a call as well as the conditions for the coverage paths. For example each extension can have several different coverage paths, depending on the terminal status - no answer, unavailable, or busy.

Definity BCS can also distinguish between internal and external calls, and provide different coverage paths. Definity BCS provides called party information to the display terminals along the coverage path. So, employees who receive coverage calls know who each call was originally intended for and can respond accordingly

Providing the Information You Need

In addition to the advanced call flow management capabilities of Definity BCS, additional call distribution and measurement functionality is available with the optional Basic Call Management Software (BCMS) package. This package allows you to distribute incoming calls efficiently and equitably among available hunt group members.

A hunt group is typically a designated group of individuals in a company or department that handle the same types of incoming phone calls. Definity BCS is administered to direct calls though members in the hunt group using various criteria you define-such as first idle agent and most idle member-ensuring that calls do not receive busy signals. It also helps ensure that calls are distributed evenly among group members and arrive at the right department.

Easy Streamlined Administration

Definity BCS administration software is so powerful and easy to use, many companies don't need a full time communications pro to manage system features or handle everyday tasks.

The Definity administration software is designed to provide an easy to use interface for station moves, adds, and changes, plus the ability to administer trunks, least-cost routing and maintenance functions well. This interface includes access to help messages, and checks for validity of entries that are made.

Security Safeguards

Definity BCS provides an array of valuable security features to help you control your communications environment. Login names can be personalized and easily changed, and passwords can be changed to deter hackers. The system will automatically notify you of a security violation. In addition, calling privilege controls allow you to define where individual stations can call, such as specific area codes or telephone numbers - helping to curb unauthorized calling and control toll costs.

More Control with an Automated Attendant

Definity BCS's built-in Automated Attendant provides your business with even greater flexibility for direct access calling. It allows callers to use a standard touch-tone telephone keypad to respond to a recorded menu of options and direct their own calls to the right person or department. The automated attendant provides the versatility your business needs and your customers demand for efficient call handling.

Definity BCS supports up to 50 simultaneous incoming call connections, up to 200 calls in queue, and up to 128 user-defined announcements depending on the time of day, the number dialed, or other criteria.

Even if you are not using the Automated Attendant, features like Attendant Backup Alerting help to ensure that your calls are handled properly. When the primary attendant cannot pick up the call, the attendant backup alerting feature notifies the digital display terminal designated as a backup attendant. Special ringing and display messages are provided to the backup stations when the attendant queue reaches its user-defined warning level. So, the designated attendant backups can assist in handling incoming call traffic until it subsides.

Better Communication with Integrated Voice Messaging

Definity BCS offers integrated Definity Audix Voice Messaging, a cost-effective solution that enhances productivity and customer service. By integrating Definity BCS, Definity Audix Voice Messaging shares system resources (such as power supplies) and does not use up system ports like an external PC-based system would. It also means that Definity Audix Voice Messaging shares the inherent system reliability and the same administration terminal and screen formats as Definity BCS Simplifying training and making messaging administration easy.

In addition if you have multiple locations with Definity BCS, you can also network multiple Definity Audix systems together for simplified administrations from a single terminal. Best of all, Definity Audix Voice Messaging provides quick and effective message processing that will have real benefits for your business. Calls are answered 24 hours a day, seven days a week, helping you provide better, more responsive service. Callers can leave a message or request a call back rather than calling you again, which can mean the difference between keeping and losing a customer.

Choice of Feature Rich Telephones

Avaya offers a full line of digital phones that can be used with Definity BCS. In addition to the 8400 series phones the 6400 series phones are available.

(b) IP Office Phone System for Large Businesses

Information shown Above