Anzo Inc. My World page and feedback

   My Dad used a Buy It Now to purchase Chrome Grill Trim for his VW Cabrio. The auction showed several photos of different cars with the applied trim and it appeared to be a nice looking product. He bought and paid for the item within just a few minutes using Paypal and waited for it to show up in the mail. Anzo Industry Incorporated, Seller ID: anzoinc sent the item in a timely manner back in April.
   When my Dad opened the box, he was shocked to find cut pieces of $2 a roll door edging trim instead of the grill trim he'd expected. The skinny trim would not slip onto the grill, as stated in the auction. He wrote to Anzo Inc. and got a reply arguing that the trim would fit, he just wasn't installing it properly. He followed the directions as emailed to him but to no avail. He has over 40 years of auto body repair experience and has installed many upgrades to his car without a problem.
   He emailed Anzo Inc. again and received another argumentative response. After several emails back and forth, he got the okay to return this door trim sold as chrome grill trim for a refund. He was instructed to send it back and he would see the money returned to his Paypal account. They had agreed to pay him back for the item only, not the shipping costs.
   He paid for yet another shipping fee and sent the item back to the address the seller gave him and waited. Several weeks later, the package came back to him. He wrote Anzo Inc. and told them the package had come back. He got several different responses from several different people working for the company. None of them seemed to know anything about it, nor were they communicating with each other to get to the bottom of it. Finally, after he had sent several angry emails, he was driven to leave negative feedback. Over a month had passed since he had first contacted them about the return.
   Anzo Inc.s feedback left something to be desired. Several other buyers had ran into the same problem as my Dad had. They had left negative feedback for Anzo Inc. and each one had mutually retracted the feedback. In the feedback, my Dad left, he stated that he felt he had been scammed. The seller was a poor communicator selling a misleading and faulty product.
   The very next day, he was contacted by a man claiming to be the manager of Anzo, Inc. Anzo had left negative feedback for my Dad as well, stating that he was a bad ebayer, even though he had fulfilled his end of the bargain by paying in full in a timely manner and trying to maintain an open and frequent dialog with Anzo Inc. during the process of both his purchase and return.
   The manager tried to persuade him to retract his negative feedback. He was rather rude about it and he said he would withdraw his negative feedback if my Dad did the same. I wrote to Anzo on behalf of my Dad and said that I didn't appreciate him trying to bully my father out of leaving honest feedback, and that I had seen in the Feedback Forum that Anzo had did this with several other unhappy buyers. I said that the feedback would be withdrawn when my Dad received his refund.
   The manager wrote again and promised that he would see to it personally that my Dad got his refund. He supplied a return authorization number that had never been mentioned before and a second, different address to return the item to.
   Returning to the post office, Dad paid for a third shipping charge and sent the item to the address given to him in writing twice, this one in Van Nuys, Ca. During this whole process, two months had passed. He waited again.
   Now, almost three months has passed since my Dad first tried to get his money back for this item. He has been in contact with Anzo Inc. and they stated that they have not received the returned merchandise. After heading to the post office yesterday with the tracking number, he was told that the address he had mailed it to, the one supplied by Anzo Inc. twice, did not exist. He had the email printed out to prove that he had mailed it to the correct address. The item is on it's way back again.
   He will return to the post office, pay a fourth shipping charge and send it back out with his fingers crossed. It seems that he has been scammed and we have no idea if he will ever get his money back. Why would a seller sell a bad item and drag it out this long if they weren't stalling for their 90 days, not having to do anything to satisfy yet another unhappy buyer?
   PLEASE DON'T BUY ANYTHING FROM ANZO INC.!