ACHIEVING NEW AND REPEAT CUSTOMERS WHILE MAINTAINING  100% POSITIVE FEEDBACK RATING

THESE TWO THINGS WORK HAND IN HAND.  YOU CAN'T HAVE ONE WITHOUT THE OTHER. THERE IS A  TECHNIQUE TO SELLING WHILE BUILDING A CUSTOMER BASE.   A GOOD SELLER WILL ACHIEVE RESULTS IN REPEAT  CUTSOMER PURCHASES,WHILE MAINTAINING 100% FEEDBACK. 

 MAINTAINING 100% FEEDBACK RATING

1. CONFIDENCE THAT YOU ARE TRUTHFULLY DESCRIBING YOUR PRODUCT FOR SALE.
2. KNOW YOUR PRODUCT AND BE PASSIONATE ABOUT IT.
3. AFTER A CUSTOMER HAS PURCHASED AN ITEM BE SURE TO KEEP IN CONTACT WITH THEM, AND ANSWER ANY QUESTIONS OR CONCERNS THAT THEY MAY HAVE. ( THIS WILL ENSURE POSITIVE FEEDBACK, AND LATER MAY RESULT IN ANOTHER SELL, OR REFERRAL.)
4. FOLLOW UP WITH CUSTOMERS TO CONFIRM RECEIPT OF SHIPPED ITEMS.

GAINING NEW CUSTOMERS:

1. ANSWER ANY AND ALL QUESTIONS THAT POTENTIAL BUYER ASK.

2. TRY TO BE PERSONABLE, AND SPEAK HIGHLY OF THE ITEM. NEVER SPEAK NEGATIVELY ABOUT AN ITEM THAT YOU ARE SELLING. ( REMEMBER IF YOU ARE A GOOD SELLER YOU BELIEVE IN YOUR ITEM, AND HAVE NO DOUBTS ABOUT IT. IF YOU ARE NOT EXCITED ABOUT YOUR PRODUCT THEN NEITHER WILL THE POTENTIAL BUYER BE.)

3.BE A GOOD CLOSER AS WELL AS INITIATER. MY BEST FRIEND AND I SOLD TOGETHER FOR SEVERAL YEARS, AND WE WOULD WORK AS A TEAM. WE ALWAYS SAID THAT I COULD GET THE CUSTOMER IN THERE AND SHE WOULD CLOSE THE SALE. YOU HAVE TO HAVE BOTH CHARACTERISTICS.

I WANTED TO ALSO BE A GOOD CLOSER LIKE MY BEST FRIEND WAS. I WATCHED TO SEE HOW SHE CLOSED A SALE. I NOTICED THAT SHE WAS ALWAYS CONFIDENT THAT THE CUSTOMER WAS BUYING. SHE ACTED AS IF IT WAS NOT AN OPTION WHETHER THE CUSTOMER WAS BUYING, BECAUSE SHE KNEW THAT THEY WANTED THE ITEM SHE WAS SELLING. SHE BELIEVED IN HER ITEM.

REPEAT BUSINESS, AND CUSTOMER REFERRALS

1. I BECOME PERONABLE WITH ALL CUSTOMERS. I ALWAYS TRY AND SAY SOMETHING ABOUT MYSELF OR ASK THEM A QUESTION ABOUT THEMSELVES.  THIS WILL BE A FOUNDATION IN DEVELOPING A RELATIONSHIP WITH THE CUSTOMER. EXAMPLE: HI, SORRY I DID NOT GET BACK TO YOU SOONER, BUT MY BOYS HAD BASEBALL PRACTICE.
2. BE KNOWN FOR A SPECIFIC CHARACTERISTC OR SOMETHING THAT MAKES A LASTING IMPRESSION ON THE CUSTOEMER. EXAMPLE: I HAVE A STATIONERY BUSINESS, AND ONE THING I HAVE ALWAYS BEEN KNOWN FOR IS MY PACKAGING. WHEN WE SELL TO OUR CUSTOMER THEY RECEIVE THEIR PURCHASE WITH THE SHIPPING BOX FULL OF COLORFUL SHRED, A THANK YOU, INVOICE, AND ALL BOXES OF CARDS ARE WRAPPED WITH A BIG MATCHING BOW. TO COORDINATE WITH THE CARD ORDERED. I HAVE HAD CUSTOMERS OVER THE YEARS PURCHASE FOR OUR PACKAGING. I KNOW AM IN OVER 3200 STORES WITH MY CARDS. (GOD DEFINITELY HAS ALSO GIVEN ME FAVOR WITH CUSTOMERS.)

WHAT I DO WITH ITEMS I SELL ON EBAY IS WRAP THEM WITH TISSUE AND ADORN THEM WITH A PRETTY RIBBON TIED IN A BOW. THEN I SEND A PERSONAL, HANDWRITTEN THANK YOU NOTE. THIS SETS ME APART.  I HAVE CUSTOMERS SEND ME A SWEET THANK YOU OVER THE PACKAGING ALL THE TIME. IT FEELS LIKE THEY ARE RECEIVING A GIFT.

MAINTAINING 100% FEEDBACK

1. ALWAYS GIVE CUSTOMER EXCELLENT FEEDBACK. UNLESS THEY HAVE NOT COMPLETED THEIR RESPONSIBILITY, AND THEN USE YOUR OWN JUDGMENT REGARDING DOING SO.

2. ALWAYS KEEP IN MIND THE CUSTOMER IS ALWAYS RIGHT, AND TRY TO BITE YOUR TONGUE WHEN FEELING LIKE YOU WANT TO BE DEFENSIVE OR ANY OTHER NEGATIVE REMARK YOU MIGHT WANT TO MAKE.

I HOPE THIS REVIEW HAS ENLIGHTENED YOUR UNDERSTANDING ON BEING A GOOD SALES REPRESENTATIVE, AND HAS GIVEN YOU SOME BASIC TOOLS TO SEE POSITIVE RESULTS IN SALES.

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