If you're looking for a sleek phone that's cool...look somewhere else. This treo is solely directed towards business people and only a very small portion of the everyday consumer segment. It's basically the same as the 700 or 650 series, with only a few changes like the button design, and obviously the removal of the huge antenna. The old palm software is still being used, and really needs an update. With a new operating system, it would definitely be a better phone. Call quality is so so and it is ok to text on...keyboard is kind of cramped. Does not hold up to drops well. Must keep it in a case or be very careful with it. A screen protector is highly recommended if you want it looking fresh after a month. It's weird that this phone utilizes mini sd cards, as most phones today use micro. With a new operating system, it would be amazing.