We won and paid for immediately a Whirlpool Microhood (retailing for $350) on May 17th, 2006.  Shipping time was good - shipping condition was not.  Item was damaged due to VERY BAD packaging by their shipping dept.  I phoned 5 times the day we received it - got disconnected every time.  I sent several emails - with no response.  Two weeks later - I got thru via phone and finally rec'd response.  Sent pics of damaged item and lack of packing materials. 

Unit was also missing mounting hardware/brackets - which was not noted in sale.

Finally got a call tag from them (after refusing to pay for S/H back since it was their mistake) and they've had my money and the microhood back for two weeks - still no response.  We're still waiting on replacement - over TWO MONTHS later.  All we have is the hole in the wall waiting to be filled for 3 months now.

TERRIBLE Customer Service.  The phone rings, but no one answers.  Send emails, no one answers those either.

I was told (by them) that the problem was in their shipping department which has a high turnover and one particular employee that did not know how to package items for shipment.  Plus they were moving to a different location, which should fix everything.  The next two calls were useless as their "computer system was down - call back tomorrow".

To say the least - we're MORE than unhappy with this transaction......to be continued.

Be sure to ask ALOT of questions before purchasing from this company!